PRIMARY ROLE & RESPONSIBILITIES

• Provide support for local and remote CIVCO employees as a member of the Information Technology Department.
• Communicate effectively with users to determine and resolve a range of problems and requests in compliance with established service level agreements.
• Perform hardware & software installation, upgrades, and problem resolution to facilitate CIVCO employee's day-to-day productivity.

• Share ownership for the process of creating, maintaining, and removal of employee accounts and computers.

• Share ownership for the endpoint lifecycle process including, but not limited to, the planning and monitoring of endpoints required for planned new hires, on-hand inventories (safety stock) as well as planning for the acquisition of replacements as equipment leases expire.
• Being an integral part of Cybersecurity efforts; always standing firm by enforcing foundational controls, policies and processes that continually evaluate and immediately address threats and minimize risk to the business.
• Participate and contribute to the ongoing IT optimization processes.
• Serve as a technical consultant resource to other support technicians for problem resolution and the teaching of new skills.
• Continue to update knowledge and skills to keep up with rapid advancements in computer technology of hardware, software, and Operating systems.
• Routinely partners with departmental leaders to create and implement innovative solutions to highly technical challenges

Education and/or Experience

• 5+ years of experience with desktop and laptop support
• 3+ years of experience with current Windows Server Operating Systems
• 3+ years of experience with LAN/WAN networking.
• Bachelor's degree or equivalent work experience in relevant field

Qualifications

SPECIALIZED KNOWLEDGE & SKILLS

• Must be a team-player, self-starter, goal oriented, open minded, flexible and a people oriented professional with extreme attention to detail.
• Must have a thorough knowledge of TCP/IP, Microsoft PowerShell, Windows 10/11 OS, Windows Server OS (up to and including 22), MS Office 365 (including Teams, Teams Telephony, OneDrive and SharePoint Online), Outlook client setup with Exchange, VM Ware and remote-control software.
• Experience with Microsoft Edge/Google Chrome browsers, Remote Access Software Products, LAN/WAN product support required.
• Experience in developing solutions to problems and follow standard practices and procedures in analyzing reported issues.
• Excellent communication skills, both verbal and written required.
• Communication of highly technical information to both technical and non-technical personnel.
• Ability to use professional concepts, and creativity to solve complex problems.
• Demonstrate mechanical aptitude (working on computers, servers, laser printers and label printers)
• Demonstrate ability to provide technical leadership to others within the group.
• Demonstrate ability to help define hardware requirement for future and present needs.
• Must have the ability to effectively solicit the support of appropriate individuals and groups.
• Must be willing to work on nights and weekends as needed and assume rotational on-call duties for nights and weekends.
• Must be willing to travel to remote office locations including supporting international location(s) on a regular basis.
• Experience with Veeam Backup and Replication Software, Microsoft WSUS, SD-WAN technologies, Microsoft Licensing, Firewalls and IBM iSeries (AS/400), are all considered to be a plus.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)