Basic Function:

This role will be responsible for growing revenue within our dealer network. This includes monitoring, tracking, and reporting on customer accounts & activities. This Sales Associate role provides proactive sales coverage, primarily via phone outreach, as well as support in all areas of the sales process. This role is a full-time in-house position.

Responsibilities:

· Driving an increase in dealer sales through proactive outreach

· Ensuring pricing, programs are current

· Assisting customers through their buying process

· Process Purchase Orders or distribute to the appropriate dept. in a timely manner

· Answer phones in a professional manner and coordinate call transfers to the appropriate person

· Professional and supportive cross department communication

· Produce and distribute sales reports as requested

· Proactively assist in planning and organizing sales meetings

· Timely management of sales rep and customer requests

· Prepare appropriate samples, presentations, and other material needs

· Prepare forecast information as available

· Travel as needed in support of sales team

QMS Responsibilities:

· Knows the QMS requirements as they relate to them

· Complies with the organization Policies and Procedures Manual

· Complies with regulatory and statutory requirements

· Knows and can explain the Quality Policy in their own words and how they impact carrying out the requirements of the policy in the job that they do

· Performs their essential job functions as defined by job duties

Key Competencies:

· Advanced communication and influencing skills, both oral and written

· Analytical and preparatory skills for sales reports and data (Including pivot tables and advanced data manipulation)

· Ability to immediately summarize and react to urgent situations

· Ability to problem solve and manage conflict

· Project management skills

· Innovative thinking, resourcefulness and agility

· Self-driven, takes initiative

· Professional Poise and Customer Relationship-Building Skills

· Knowledge of all Otis products , packaging, customer service & sales policies, & replacement parts

· MAS, CRM, Microsoft Office Suite

· Fundamental understanding of sales math computations and the sales landscape

· Experience with outbound calling or telemarketing experience preferred

Behaviors:

· Demonstrates Otis Values

· Motivating, Influencing and Partnering

· Demonstration of composure, professional poise and confidence

· Team Oriented, Mentoring others as Needed

· Customer Focused

· Proactive solutions provider

QMS Behaviors:

· Maintains a professional atmosphere

· Upholds the integrity of the organization

QMS Authorities:

· Recommends Corrective/Preventive Actions

· Stops processes if they find requirements are not being met

· Initiates Continual Improvements in product, customer satisfaction, processes and safety

· Makes decisions and taking actions based upon their defined position responsibilities within the organization

Minimum Qualifications and Experience: (Education and Training)

· Firearm comprehension preferred

· Must be at least 21 years old

· AS degree preferred; HS or GED required

Job Type: Full-time

Pay: $19.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Lyons Falls, NY 13368: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• How many years of firearms comprehension experience do you have?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Support & Client Services Occupations: 1 year (Preferred)

Work Location: One location

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