Duties: Position Overview: Act as the primary customer liaison for all moves, adds and change requests to the workstation environment at Client. Responsibilities include coordinating the ordering, configuration, installation, and removal of all computers, printers, copiers, and related peripheral equipment on client campuses. Work directly with customers to evaluate needs pertaining to new requests for services; preferred configuration of devices; inquiries on products and orders; and/or returns for product that has been ordered, but no longer needed. Gather, document, and evaluate specific customer requirements in order to ensure product order is accurate, complete, and will support the customer's needs. Acting on behalf of the customer, order electronic equipment within Lawson, identify and troubleshoot any ordering issues, and engage senior work unit personnel and / or Supply Chain Management staff to resolve any issues, keeping the customer up to date on order status. Excellent interpersonal communication and effective time management skills in order to deliver outstanding customer service in a team-based environment. Project management proficiencies of effectively evaluating process improvement opportunities in regard to equipment order lifecycle; thorough documentation of work; and the ability to document and communicate concepts and procedures such as hardware and software requirements, purchase requisition information, moves/adds/changes coordination/scheduling, and other various workflows in a clear, concise, easy-to-understand manner for a large and diverse customer base.
Skills: N/A
Keywords:
Education: Minimum Education and/or Experience Required: High School / GED with 4 years of experience in project coordination, order fulfillment, or customer service role, OR Associate's degree with 2 years of experience in project coordination, order fulfillment, or customer service role. Or Bachelor's degree and excellent computer troubleshooting and problem solving skills.
Skills and Experience:
Required Skills:
IT CUSTOMER SERVICE
Languages:
English
Read
Write
Speak

Job Types: Full-time, Contract

Pay: $19.00 - $22.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Rochester, MN 55902: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Computer hardware support: 1 year (Preferred)
• Computer software support: 1 year (Preferred)
• IT: 1 year (Preferred)
• Windows: 1 year (Required)

Work Location: One location

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