Key Job Responsibilities

• Install, configure, test, and maintain on-premise and M365 cloud platform deployments
• Install third-party application software and system management tools
• Conceive, write, and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks (PowerShell knowledge a plus)
• Monitor and test application performance for potential improvement opportunities
• Lead in the design of information and operational support systems with an emphasis on network architecture
• Manage vendors and other IT personnel for problem resolution
• Log calls with external providers where and when necessary and effectively escalate issues needing their support
• Identify and help lead the deployment of improvement opportunities to the customer's environment
• Responsible for implementing part or all of the technical solution for the client following an agreed technical design
• Design and implement effective backup and recovery solutions
• Responsible for providing a detailed technical design for enterprise solutions across multiple platforms and technologies.
• Understands a broad spectrum of technology to provide part or all of a detailed technical design that meets customer requirements.
• Ability to lead large technical projects.
• Strong communication skills with the ability to effectively work with peers and clients.
• Act as a liaison with Solution and Data-Base Architects as appropriate
• Provides technical support and input on the application of technology to a defined business segment
• Provides advice on solution and integration opportunities for our customers
• Reviews architectural solutions and provides recommendations and suggests changes if necessary
• Provides technical leadership on specific integration activities that are part of an engagement.
• Provides planning and design support for developing solution architectures that will be implemented in a multiple-system environment
• Effectively communicates across client community and is viewed as adding value
• Contributes to knowledge tools and communities and ensures project learnings are documented and shared
• Role models knowledge sharing and re-use within practice or profession.
• Proactively encourages membership and contributions of others to the professional community. Meet the relevant certification and professional standards important to employer
• Produces internally published material such as knowledge briefs, service delivery kit components or modules, etc.
• Actively participates in the sales cycle and works with sales/principals on pre-sales activities.

Candidates should be comfortable working on mission-critical systems, utilizing creative problem-solving skills, and must have extensive technical experience with:

• Windows Active Directory and Group Policies
• Microsoft Azure implementation
• M365 migration projects
• Install integrated UCaaS and Microsoft Teams solutions
• VMware Design and virtualization best practices
• TCP/IP, WANs, and Routing Design
• Cisco, HPE Aruba switches/routers
• Advanced Network Monitoring tools
• Installation of advanced firewalls and security environments
• Implement Exchange Email Spam and phishing filtering
• Evaluating and making product/design recommendations

Candidates should demonstrate the ability to:

• Engage clients in technology discussions using non-technical terms
• Solve problems in a scientific and logical manner
• Oversee large projects
• Create Technology Plans and Budgets

It is preferred that candidates have experience with:

• MSP/CJIS security policies
• 9-1-1 Network Design and Management
• E911/NG9-1-1
• VoIP Network Design
• ESInet designs
• Scripting Languages (VBS, PowerShell)
• Designing advanced wireless and UCaaS solutions
• Engineering large infrastructure cabling systems

Other Expectations:

• Extensive Criminal History Check
• Travel to client sites (most clients within a one-hour radius)
• Vehicle (IRS mileage rate reimbursement provided)
• Rotational on-call duties
• Reliable Internet at home (for on-call support)
• Writing skills for effective communication (email and daily logs)
• Use of vacation time (we all need a break)

Are you self-motivated, able to keep current with new technologies, and able to work independently as well as with a group? Can you communicate effectively, manage time efficiently, and integrate with a close-knit team? Do you thrive in an environment where you are called on to demonstrate excellent problem-solving skills and make responsible decisions? You may be just the right fit for our team!

Our professional office is located in Okemos, Michigan. While we encourage quality hard work, we also strive to create an open, relaxed, and balanced work environment with a good dose of humor. Honesty and integrity are of utmost importance.

EXPERIENCE AND REQUIREMENTS

• Bachelor’s Degree with a technical major such as engineering or computer science is preferred
• Experience along with technology certifications may be considered in lieu of a Bachelor’s degree
• VCA, VCP, VCAP, MCSA, MCSE, MCSA, CCENT, CCT, CCNA, CCNP, CISSP, CEH, and AWS certifications are a plus
• Minimum three years of professional experience with system and networking administration
• Preferred three years of experience with virtualization, cloud environments
• Preferred experience managing contact center technology environments
• Hands-on knowledge of Windows Server and Desktop OS, Mac OS, VMware and Microsoft HyperV virtual environments
• Hands-on knowledge of Cisco networking equipment management
• Hands-on knowledge of HPE Aruba network equipment
• Computer hardware, including workstations, servers, VoIP, peripherals
• Knowledge of Active Directory, Group Policy, LAN/WAN networking
• Knowledge of Microsoft M365, OneDrive, Teams and Sharepoint and or G Suite, AWS, and cloud environments
• Multifactor Authentication expertise
• Knowledge of internet security and data privacy
• Adaptability to change and be able to responds effectively to unexpected events
• Possess analytical, forward-thinking, and problem-solving abilities
• Accuracy and thoroughness in job duties
• Ability to effectively communicate orally and in writing with network users, technicians, vendors and customers
• Good organizational skills
• Honed time management skills
• Must pass a complete background check

BENEFITS

• Company-provided laptop and cell phone
• Comprehensive Health, Vision, and Dental benefits
• Life and AD&D Insurance
• 401k retirement savings plan
• Paid holidays, vacation, and personal time
• Employee Assistance Program (EAP)
• Opportunity for career development
• Business casual dress code
• Fun & exciting work culture

Job Type: Full-time

Pay: $106,291.70 - $112,539.03 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
We follow COVID-19 precautions where required.

Ability to commute/relocate:

• Okemos, MI: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 75% (Required)

Work Location: One location

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