Join a dynamic technology group as an IT Support Engineer.

Role Description:
The IT | Support Engineer is responsible for using their technical and customer service skills to troubleshoot and provide resolution for complex and escalated inbound support requests. Communicating effectively internally and to external resources is a top priority for the IT | Support Engineer as is learning and advancing quickly to accommodate company growth. This role will work directly with our Service Manager to escalate and with our Relationship Manager should a service request sit outside the contract SLA.

QUALIFICATIONS & COMPETENCIES:

• Minimum of 3-4 years of experience in the IT field, including experience with Azure/M365 cloud service delivery
• 2+ years of relevant Managed Services and/or Consulting experience preferred
• Be self-motivated, efficient, hard-working, organized, detail-oriented, and extremely reliable
• Work independently and without the need for constant supervision to meet deadlines
• Promptly answer support-related email, escalations, phone calls, and other electronic communications
• Interpret reported issues and understand the urgency of any reported issues
• Demonstrate excellent communication (oral and written), interpersonal, organizational, and presentation skills
• Advanced understanding of internet-related applications, desktop applications, desktop OS and web browsers
• Understanding and experience with Azure, Microsoft 365, GSuite platform management
• Working experience with Windows Server, Active Directory, Group Policy, DNS and VMWare/HyperV virtualization platforms
• Intermediate understanding and experience with wireless and LAN/WAN technologies

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Albion, NE 68620: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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