Role: Customer Experience Consultant

Location: Remote, but East Coast / Midwest preferred

Experience: 3-6 years

Compensation: Full-time role, 110 k - 150k (DOE) + Bonus

The Customer Experience Consultant is a critical contributor on CX Strategy projects for our largest clients and will be responsible for key project activities. The consultant will provide analysis and support the creation of strategy and recommendations for transformational projects in the areas of Sales, Marketing, Service and Commerce. A strong grasp of customer experience and appreciation of the underlying technologies is required as well as a proven ability to deliver in on a consulting team. The CX Consultant will support CX projects from ideation to implementation and must bring a strong ability to collaborate with team members and clients, ability to learn on the job, and desire to deliver. The role requires a consulting mindset, strong analytic skills and an ability to connect customer experience to business results.

Responsibilities:

• Lead project workstreams
• Create specific client deliverables or sections in larger deliverables
• Perform CX analysis, discovery, value analysis product management, and recommendations
• Document and optimize business processes in CX areas
• Project management of engagements including tracking issues, risks, status and timeline
• Design and facilitate consulting workshops
• Interview client customers and stakeholders to identify personas and pain-points
• Coach junior team members
• Work directly with clients and manage specific client face-offs
• Support business development through opportunity identification and proposal support
• Work with a diverse set of client and internal stakeholders both in person and remotely
• Work both on-site and off-site
• Learn new tools in CX domain and help customers to adopt these tools
• Support the technical team with functional understanding and validation of new features in case working on an active assignment with customer

Qualifications:

• A passion for creating great customer experiences for both our clients and their customers
• Understanding of customer facing business processes and various tools in this area.
• Knowledge of CX consulting methodologies including journey mapping and persona design
• Knowledge of traditional management consulting techniques including vision documents, roadmaps and value cases
• Knowledge of CX platforms in at least one area of Sales, Marketing, Service and Commerce
• Familiar with Design Thinking and Agile
• Strong verbal, written and visual (PPT) communication skills
• 3-6 years in consulting, or relevant agency and business software consulting with at least 2 years related to CX Consulting
• Fluency in written and spoken English is a requirement
• BS/MS required, with an excellent academic record; MBA in Marketing/Sales desired
• Self-directed with ability to excel in a fast-paced work environment, working independently and remotely with people at all levels in an organization.
• Willingness to travel up to 65%

Job Type: Full-time

Pay: $100,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Compensation package:

• Bonus pay

Experience level:

• 3 years
• 4 years
• 5 years
• 6 years

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you have knowledge of CX platforms in at least one area of Sales, Marketing, Service and Commerce? If so, please specify.

Education:

• Bachelor's (Required)

Experience:

• CX Consulting: 3 years (Required)
• Journey Mapping: 3 years (Required)
• Design thinking: 3 years (Required)
• Business consulting: 3 years (Required)

Willingness to travel:

• 75% (Required)

Work Location: Remote

teachering.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, teachering.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, teachering.org is the ideal place to find your next job.