Job Detail

Customer Service Representative REMOTE

Customer Service Representative REMOTE

Larry R. Goldstein, DDS, PC

San Francisco, CA

Job ID : 52624d6a325076374a6b496a2b5672695a413d3d

Job Description :

The Customer Service Representative (CSR) provides customer support via telephone and other communication channels for multiple Accounts. This position is a REMOTE JOB.


Note: We are willing to train a motivated individual that meets the other requirements of the position!


Responsibilities:
  • Provide customer service via all communication channels ( written & verbal communication skills) addressing customer requests or inquiries concerning services, status updates, verification of documents.
  • Ability to establish rapport and cultivate relationships with patients consistently and fellow team members, via phone and email.
  • Ability to multitask between taking phone calls, answering instant chats, checking voicemails, and responding to emails.
  • Consistently check to ensure that appropriate changes were made to resolve customers' problems
  • Refer unresolved customer grievances to designated departments for further investigation
  • Provide solutions to users via support tickets as well as phone sessions.
  • Follow up with open issues until the customer confirms the matter is resolved.
  • Assembling and confirming patient schedule, make appointment reminder calls.
  • Give patients estimates of treatment making sure to communicate in a clear, understandable, and respectful manner.
  • Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes, such as eligibility, and handle claims questions regarding payments or denials.
Requirements:
  • Outstanding telephone etiquette
  • Strong written & verbal communication skills
  • Proficiency with MS Office applications - Word, Excel, Outlook
  • Excellent time management skills to meet goals and deadlines
  • Ability to multitask effectively; organized and dependable
  • Ability to pick up new processes and technologies quickly
Education and Experience:
  • High school diploma or equivalent
  • Excellent typing skills
  • Proficiency using the Google Suite of products
  • Proficiency in relevant computer applications and call center systems
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Vision insurance
  • Paid time off
  • Health savings account
  • Flexible spending account
  • Employee assistance program
  • Life insurance

Company Details :

Name : Larry R. Goldstein, DDS, PC

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Details

: San Francisco, CA

: 25 - 50 USD HOURLY

: Today

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