Job Detail

Customer Service Representative

Customer Service Representative

Prometheus Home Services, LLC

Massachusetts

Job ID : 52624d6a325076374a6b596a2b6c376c59673d3d

Job Description :

Prometheus Home Services is seeking a remotely-based Customer Service Representative to join our growing team! **MUST LIVE IN THE GREATER BOSTON AREA**

Job Responsibilities:

  • Assist with and help manage all phone/email/message communications of both new and existing customers who have questions or need to schedule service appointments
  • Assist in setting daily schedules and dispatching the team to customer appointments.
  • Convert incoming customer calls into booked service appointments
  • Respond to customer requests, resolving issues and promoting the brand
  • Responsible for follow up customer satisfaction calls post service
  • Be professional and establish customer rapport, encouraging repeat business
  • Participate in training to boost booked calls and practice outbound calling
  • Adhere to the company's plan for resolving customer complaints quickly and favorably
  • Maintain and update customer database with complete and accurate information
  • Assist in social media growth and outbound marketingAssist with and help manage all phone/email/message communications of both new and existing customers who have questions or need to schedule service appointments
  • Assist in setting daily schedules and dispatching the team to customer appointments.
  • Convert incoming customer calls into booked service appointments
  • Respond to customer requests, resolving issues and promoting the brand
  • Responsible for follow up customer satisfaction calls post service
  • Be professional and establish customer rapport, encouraging repeat business
  • Participate in training to boost booked calls and practice outbound calling
  • Adhere to the company's plan for resolving customer complaints quickly and favorably
  • Maintain and update customer database with complete and accurate information
  • Assist in social media growth and outbound marketing

Job Qualifications:

  • Friendly and empathetic attitude
  • 2+ years of customer service and office assistant/administrative experience, retail and food service experience preferred if no experience with trades
  • Strong verbal and written communication skills
  • Excellent phone skills
  • High attention to detail and ability to follow instructions
  • Solid computer and smartphone literacy (Proficient in Microsoft Office, as well as technologically savvy to pick up new computer software and applications)
  • Ability to improvise and adjust with constantly changing needs of the business
  • Willingness to learn and receive training on new skills and technologies

The position will support our office located in Stoneham, MA. The role is primarily remote; However, we are looking for someone who lives local to the Boston/Stoneham area and can attend in person meetings, event's and training opportunities on occasion. This is a growing company and this position offers room for growth into management!

Benefits:

  • Starting pay of $18-$25 per hour
  • Paid Vacation, Personal, Sick Time
  • Paid Holiday Time
  • Medical, Dental, Vision Insurance
  • Ongoing Training Opportunities
  • Professional, Family Feel
  • Equipment provided (Laptop and option of new iPhone or stipend towards cellphone bill – must have iPhone.)
  • Freedom to work remotely whenever and wherever is most effective and convenient for you, within the available framework of our regular business hours

Work Schedule:

  • Work Schedule:
  • Monday through Friday 9am - 5:30pm
  • Some additional weekend/ on-call shifts may be requested

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

  • Flexible schedule
  • Professional development assistance
  • Referral program
  • Tuition reimbursement

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Experience:

  • Microsoft Office: 1 year (Required)
  • Administrative experience: 1 year (Required)

Work Location: Remote

Company Details :

Name : Prometheus Home Services, LLC

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Details

: Massachusetts

: 18 - 25 USD HOURLY

: Today

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