Prometheus Home Services is seeking a remotely-based Customer Service Representative to join our growing team! **MUST LIVE IN THE GREATER BOSTON AREA**

Job Responsibilities:

• Assist with and help manage all phone/email/message communications of both new and existing customers who have questions or need to schedule service appointments
• Assist in setting daily schedules and dispatching the team to customer appointments.
• Convert incoming customer calls into booked service appointments
• Respond to customer requests, resolving issues and promoting the brand
• Responsible for follow up customer satisfaction calls post service
• Be professional and establish customer rapport, encouraging repeat business
• Participate in training to boost booked calls and practice outbound calling
• Adhere to the company's plan for resolving customer complaints quickly and favorably
• Maintain and update customer database with complete and accurate information
• Assist in social media growth and outbound marketingAssist with and help manage all phone/email/message communications of both new and existing customers who have questions or need to schedule service appointments
• Assist in setting daily schedules and dispatching the team to customer appointments.
• Convert incoming customer calls into booked service appointments
• Respond to customer requests, resolving issues and promoting the brand
• Responsible for follow up customer satisfaction calls post service
• Be professional and establish customer rapport, encouraging repeat business
• Participate in training to boost booked calls and practice outbound calling
• Adhere to the company's plan for resolving customer complaints quickly and favorably
• Maintain and update customer database with complete and accurate information
• Assist in social media growth and outbound marketing

Job Qualifications:

• Friendly and empathetic attitude
• 2+ years of customer service and office assistant/administrative experience, retail and food service experience preferred if no experience with trades
• Strong verbal and written communication skills
• Excellent phone skills
• High attention to detail and ability to follow instructions
• Solid computer and smartphone literacy (Proficient in Microsoft Office, as well as technologically savvy to pick up new computer software and applications)
• Ability to improvise and adjust with constantly changing needs of the business
• Willingness to learn and receive training on new skills and technologies

The position will support our office located in Stoneham, MA. The role is primarily remote; However, we are looking for someone who lives local to the Boston/Stoneham area and can attend in person meetings, event's and training opportunities on occasion. This is a growing company and this position offers room for growth into management!

Benefits:

• Starting pay of $18-$25 per hour
• Paid Vacation, Personal, Sick Time
• Paid Holiday Time
• Medical, Dental, Vision Insurance
• Ongoing Training Opportunities
• Professional, Family Feel
• Equipment provided (Laptop and option of new iPhone or stipend towards cellphone bill – must have iPhone.)
• Freedom to work remotely whenever and wherever is most effective and convenient for you, within the available framework of our regular business hours

Work Schedule:

• Work Schedule:
• Monday through Friday 9am - 5:30pm
• Some additional weekend/ on-call shifts may be requested

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• Flexible schedule
• Professional development assistance
• Referral program
• Tuition reimbursement

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Microsoft Office: 1 year (Required)
• Administrative experience: 1 year (Required)

Work Location: Remote

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