Customer Service Representative

Our team in St. Louis currently has an opening for a Customer Service Representative
YOUR ROLE & RESPONSIBILITIES

• Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer.
• Ability to manage internal and external requests via multiple platforms, while remaining organized and concise with communication. Identify and clarify customer needs and concerns, while effectively reporting requirements and customer expectations internally to determine a solution. Present answers / options to the customer and follow up to ensure resolution.
• Responsible for working with the Commercial team and the customer to safeguard the integrity and accuracy of the customer's data, while establishing visibility across internal teams to encourage usability by all parties and reduce errors that result from bad/incorrect data.
• Customer Service Representatives are responsible for creating positive customer experiences by providing timely communication for the right product, right package and right quantity with the right price via the appropriate platform, while staying sensitive to the customer's changing circumstances.
• Customer Service Representatives are accountable for accurate and prompt processing of customer orders. The process will cover all aspects of order management & fulfillment, including entering the order, working with internal teams (Commercial, Inventory, Logistics, Operations), communicating with customers and troubleshooting problems.
• Customer Service Representatives require expertise to quickly adapt and prioritize customer expectations and needs as appropriate. Service delivery must be personal, genuine and insightful.
• Customer Service Representatives require the capacity to be problem-solvers who can work independently and utilize strong listening, speaking and decision-making skills. These individuals must have the ability to work in a fast-paced environment and have confidence to quickly pivot to meet changing demands, while providing professional, efficient, and courteous service.
• Teamwork: Responsible for working both proactively and productively with teammates to resolve issues for the customer rather than treat service as a solo act. The Commercial Account Manager and the Customer Service Representative, together, represent the customer's Account Team. The Account Team will be held accountable for the overall customer experience and are expected to consistently provide actionable value to differentiate Brenntag over the competition. The Account team's efforts are expected to be focused and intentional, with a common goal: increasing customer loyalty, customer retention and territory growth.
• Order Entry, Management and Processing: Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer. Order processing and billing based on aligned territories and/or responsibilities.
• Communication: Ability to manage internal and external requests via multiple platforms, while remaining organized and concise with communication. Identify and clarify customer needs and concerns, while effectively reporting requirements and customer expectations internally to determine a solution. Present answers / options to the customer and follow up to ensure resolution.
• Build and Develop Customer Relationships: Establish sustainable and collaborative relationships through open, knowledgeable and interactive communication with the customer. The development and fostering of strong customer relationships is vital to continued customer trust and loyalty.
• Data Management: Responsible for working with the Commercial team and the customer to safeguard the integrity of the customer's data, with the intent to create visibility across internal teams, encourage usability by all parties and reduce errors that result from bad/incorrect data. Data responsibility includes pricing records, customer requirements, contacts and pertinent data points needed to scale effectively and meet our customer's needs.

YOUR PROFILE

• Experience with Microsoft Office Suite and Team Collaboration tools.
• 2+ years of experience in Customer Service, Customer Success, or a similar discipline. OR 5+ years of relevant professional
• experience, Chemical Distribution or Manufacturing is a plus.
• Must have the capacity to problem solve, work independently, and consistently demonstrate strong listening, speaking and decision-making skills.

OUR OFFER

• We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.
• Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
• Competitive pay and incentives.
• Various healthcare plan options as well as 401(k).

INTERESTED?
We look forward receiving your application.
Brenntag provides equal employment opportunities to qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other status protected by applicable federal, state or local law.
Brenntag North America, Inc. and its subsidiaries use E-verify, a government-run, web-based system that allows employers to confirm the eligibility of their employees to work in the United States. For more information, please go to https://www.e-verify.gov/employees or view the poster at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf.

Job Type: Full-time

Pay: $23.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Experience:

• Customer service: 1 year (Required)

Work Location: One location

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