Local Industrial Company Looking for a Customer Service Rep who can deliver genuine kindness and empathy

WHAT WE DO

At Atlanta Compressor, we provide peace of mind to manufacturing and other industrial industries by supplying & maintaining production critical equipment. We know that manufacturing is critical to a strong American economy and it is our responsibility to help keep the plants running. We sell & service the industrial compressed air systems that our customers rely on as the life-blood to their operation. Without compressed air, the entire plant/facility is shut down or at reduced capacity.

OUR CORE VALUES

Culture is the Key to our Success - We understand that a happy team will stay with us and want to keep our customers happy.

We practice Extreme Ownership - Each team member ‘OWNS’ their role and looks for opportunities to have the backs of their fellow team members. “I got your 6”

We are Resourceful and Find a Way - We don’t give you a fish, we teach you how to fish. You don’t have to know everything, just focus on how to find the information on everything.

We believe that Optimism & Positivity breeds Opportunity - We love positivity and remain positive in all situations - especially tough ones.

We DO what we Say we’ll DO - Old School Honor Code. We deliver on our promises and do the right thing.

We Hold each other Accountable - A player’s want to work with other A players. It is frustrating to work with team members who don’t pull their own weight. So we all commit to hold each other accountable in a positive way

We come from a Center of Caring - We care about everything. We care about you. We care about the customer.

We Laugh and have Fun - We enjoy what we do, but it is more important to enjoy WHO we work with!

We Learn and Grow every day - We are passionate about personal growth. We want you to be a better version of yourself tomorrow than you are today.

We Are GRATEFUL - We choose to practice the art of gratitude. Gratitude displaces fear and anxiety and helps remind us how blessed we are

WHY JOIN OUR TEAM

WINNER OF THE 2022 BEST WORKPLACES IN AMERICA! Inc Magazine selected us as one of the Best Workplaces in America for small businesses. They polled our team members and based on their input we were chosen as a winner.

YOUR VOICE COUNTS! We want and need your input to continue to be successful. We want you to help identify issues, help develop solutions, and set our goals for the future.

HIGH TRUST! We have an environment of transparency where you can be yourself. We genuinely care for one another and enjoy high levels of mutual respect.

EMPOWERING CULTURE! Our team believes in one another. We love to live our Values, enjoy working with each other, and laugh together (sometimes too much)

WE AREN’T GREEDY! We believe that great team members should receive great pay and great benefits. We love to pay more money and surprise bonuses for fun competitions and activities.

WHO WE ARE LOOKING FOR

Someone who believes that going above and beyond for a customer is normal

Someone who is totally trustworthy. Integrity and honesty is key to solid relationships.

Someone who shows initiative and demonstrates ownership. You don’t wait on others to fix your problems for you, you are resourceful and exhaust all

Someone who is enjoyable to work with (yes I know this keeps getting repeated - there is a reason for that)

Someone who is willing to do what it takes. No job is beneath the CEO of our company. He has no issue with cleaning the toilets and taking out the trash. If he can do it, then we should all be willing to do it.

Someone who has a servant's heart. We are all here to serve. Serve the customer. Serve our fellow team members. Serve our community. Serve our company.

SO WHAT WILL YOU BE DOING

Make our customers love us and want to do business with us

Deliver world class customer service and kindness

The ability to sell or persuade customers to agree to the service they genuinely need.

Making phone calls and sending texts/emails to schedule service appointments

Taking ownership of the service schedule and keep it full

Coordinating the technicians and dispatching as needed

Comfortable with stress and rising up to meet challenges head on

DOES THIS SOUND LIKE A COMPANY AND ROLE FOR YOU, THEN PLEASE READ ON!

THINGS YOU HAVE DONE IN THE PAST

2 years customer service experience

2 years office phone experience

Demonstrated basic office etiquette

Quickly and easily adapted to new technology with proper training

Used google suite apps - sheets, docs, slides, etc

Emailed like a rockstar

If you feel even more excited about this opportunity after reviewing ALL of that, and believe that you have what it takes, we want to learn more about you!

Job Type: Full-time

Pay: $35,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person

COVID-19 considerations:
none

Experience:

• Customer Service: 3 years (Preferred)

Language:

• English (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

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