Your Opportunity

Chewy is seeking full-time, motivated and confident team members to join our amazing Customer Service Pharmacy in Louisville, KY! The Customer Service Pharmacy Tech will focus on “wow-ing” our pet-parent customers with stellar service. There are several reasons why people choose to work and stay at Chewy – competitive pay, great perks, and opportunities for advancement, and oh yeah, the ability to make pets, pet parents, and pet partners super happy and healthy! Hybrid options available for those who live in Kentucky!

What You’ll Do

• Engage directly with pharmacy customers who contact Chewy for a variety of topics. This will primarily be via inbound calls, to include emails, and other communication platforms.
• Research and problem-solve to determine appropriate solutions for the customer and follow-up as needed to resolve issues.
• Be willing to jump in and learn fast!
• Go above and beyond to “wow” our customers. We aren’t looking for order-takers or script-readers – we’re searching for those who can engage with our customers and think critically to help our customer and provide solutions while adhering to high safety and regulatory standards.

What You’ll Need

• 1-2 years working in a customer focused environment
• Excellent communication skills
• Ability to multi-task and think critically
• Proficiency with Microsoft Outlook
• Flexibility to shift schedule and work overtime as needed
• Must be able to pass background check for KY Pharmacy Tech license
• Show up committed to be your best!