JOB DESCRIPTION

Job Title: Customer Service/Bookkeeper

Reports To: Customer Service Manager

Supervises: None

Coordinates with: Other Personnel within the department

Job Summary: Provide service to customers via direct and indirect customer inquiries. The position requires a thorough knowledge of the bank’s services.

1. Customer Service a. Answer customer inquiries (telephone and walk-ins) b. Serve as a resource for the new account personnel c. Conduct account research.

2. Product Knowledge. a. Understand and know how the system handles checking and savings accounts. b. Have an understanding of the Bank’s products.

3. Outgoing Wire Transfers (Input or Verify) (Back-up)
4. Incoming Wire Processing (Back-up)
5. Debit Cards. (Fraud processing) a. Serve as main point of reference for ATM and Debit Card fraud questions. b. Review Case Tracker Reports and resolve outstanding issues

6. ACH file processing a. Serve as processor for selected ACH customers b. Serve as back-up processor for other ACH customers

7. Daily Processing (In rotation) a. Receive daily cash letters into the bank and process as needed. b. Oversee processing of morning notices for mailing or distribution. c. Process daily return item files and send to Fed or receive from Fed. d. Balance various files from branches prior to End of Day processing. e. Fix any problems with the above batches. f. Perform End of Day processing steps per checklist. g. Send out daily cash letter to the Federal Reserve.

8. Correspondence / Research a. Answer requests for credit references

9. Process Returned Mail
10. Federal Reserve Adjustments
11. Business Online – serve as backup resource
12. Serve as a Backup to other Bookkeepers

Organization:

Organize basic functions for a pleasant and functional working environment within the

Bookkeeping Department.

Compliance:

The employee has the responsibility to acquire knowledge of State and Federal banking regulations and policies and those regulations and policies inherent to position requirements.

Job Requirements:

The employee should have at least a high school diploma or a GED equivalent with a minimum of 1 year experience in the banking field.

Software Used:

Core Processing System (ITI)

Microsoft Word, Excel and Outlook

Card Source

Star Station

EOE

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Work setting:

• In-person

Ability to commute/relocate:

• Ellettsville, IN 47429: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Bookkeeping: 1 year (Preferred)

Work Location: One location

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