WHO WE ARE

Origin is America’s next big brand. We make everything from dirt to shirt right here in our Maine and North Carolina-based factories. Workwear, Huntwear, Fightwear, and Lifewear are the core of our business, and we are the first brand to manufacture footwear in Franklin County, Maine in the last 30 years. We pride ourselves in making heirloom quality, durable goods right here in America.

Origin was first launched in 2011. In 2013, our founder, Pete Roberts, with the help of friends and family, cleared a forest and built a small timber-frame factory, with the sole purpose to make the world’s BEST Brazilian Jiu-Jitsu gear. Since then, we have grown, now headquartered in the heart of downtown Farmington, Maine and Asheboro, North Carolina, and expanding our product offerings to include apparel, denim jeans, outerwear, footwear, and JOCKO FUEL nutritional supplements. Check out our website to learn more about the products we pour our hearts into:

----- > http://www.originusa.com

----- > https://www.instagram.com/originusa

----- > https://www.youtube.com/ORIGINUSA

BUT THERE IS MORE

More than creating the best products on the planet, Origin believes in the American Dream and that it’s still very much alive. We believe in our communities and our local workforce. We believe in the reshoring of our machinery and rebuilding the knowledge and skills of the past to create economic sustainability here at home, for generations to come. This is a mission we support wholeheartedly as Origin has grown to become one of the largest privately-owned employers in Franklin County, Maine, and one of the fastest-growing businesses in America, making the Inc. 500 for the past three years.

Join us as we restore the pride and soul of American manufacturing.

Customer Experience Role Requirements

Are you a people person? Are you a problem solver? Read on!

We are seeking experienced customer service gurus to support our growing brands and ENTHUSIASTIC customer base. This role is situated on-site in Farmington, Maine.

As a customer experience representative, you will field inbound phone and computer-based inquiries from our customers. You’ll be a product expert, helping them navigate the differences between our Delta and Factory denim or offering recommendations for the right boot sole! You’ll be a solutions wizard, delivering our customers an excellent experience!

Our customer experience team is always growing! Our team members believe in Origin’s mission, and it cascades into their work. They are dedicated to delivering exceptional support to our customers and building meaningful relationships that keep customers returning. But they’re also a lot of fun! If you’re team-oriented and quick to laugh, you’ll fit right in!

WE ARE SEEKING TEAM MEMBERS WHO ARE:

-Outgoing: You're okay to be the first to say hello.

-Solutions-Oriented: You ninja the heck out of problems.

-Punctual: You hit the ground running.

-Growth-oriented: You're not just about the job, but also the journey.

-Enthusiastic about puppies. Seriously, we mean that.

ROLE REQUIREMENTS:

-A high school diploma or equivalent.

-At least two years of customer service experience is required. Experience with phone and computer-based customer service preferred. It’s a very different rodeo!

-Proficiency with a computer required. Experience with Macs is a plus. We want to set you up for success! This role requires heavy computer use. Ideal candidates will be comfortable toggling through a variety of platforms.

-Absolute comfort on a telephone.

-Clear written and verbal communication is a must. Because we don’t see the customer face-to-face, our written and oral communication count extra!

THE DETAILS:

-Monday through Friday

-8:30 AM - 5 PM with periods of OT available.

-Pay starts at $15/hr with 3, 6, and 12 month incremental increases based on performance, followed by annual increases at performance review.

Origin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

COVID-19 considerations:
Origin respects individual decision making in regard to vaccination. We exercise and enforce common sense measures to prevent the outbreak of illness in our facilities.

Ability to commute/relocate:

• Farmington, ME 04938: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Work Location: One location

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