Nestled in the heart of Williamson Valley, sits an award winning 18 hole Golf Course that is looking for passionate, reliable and friendly people to join its team. Talking Rock currently has career opportunities available as a Hospitality Agent/Member Services Assistant. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.

With benefits that include health insurance, access to the golf course, paid employee lunches and much more. Talking Rock Golf club is an exciting and fun place to work. We strive to foster a safe, positive, and unified work environment, where everyone is excited about coming to work every single day.

Essential Skills:

• Strong sense of extraordinary customer service standards
• Professional presence
• Confidence in handling issues and complaints
• Requires excellent communication
• Strong attention to detail
• Team player
• Reliable and punctual
• Basic computer skills to include Microsoft Word, Excel, Publisher, In-Design, and Outlook

Qualifications:
Education: High School Diploma or equivalent
Experience: 1 – 3 years in an office/administrative or customer service-related job

Hospitality Agent/ Member Services Essential Duties:

• Responsible for answering all phone lines, transferring calls to respective department and tracking messages.
• Produce daily email blast to all employees
• Help with mail as needed
• Maintain and organize all member information at the concierge desk. i.e. hiking brochures, camp brochures, fitness/spa information and club cabin brochures.
• Book any outside interests for members including reservations, events, transportation, etc.
• Communicate with Sales, Golf Shop, Food & Beverage, Fitness, etc. to help with member inquiries
• Assist Hospitality with preparation for cottage and club cabin arrivals. (check in/check out guests, property tours, reservations, etc)
• Assist with retail sales in the Outfitters shop, including restocking, working register and checking out equipment.
• Monitor Members Lounge for service needs and restocking
• Assist members with bike, kayak, paddle board rentals. Coordinate hikes and visits to local outdoor attractions.
• Work on special projects as assigned by the Hospitality Manager, Membership Director or General Manager.

Concierge Services Coordinator Job Description:

• Work all club events – Memorial Day, July 4th, Labor Day, Golf Tournaments, etc. Organize the RSVP and check-in list, greet guests and participate in any other special requests.
• Organize concierge desk and storage closets to optimize the best function of the workspace. Assist management in checking the reception area, ensure music is on, and appropriate signage is displayed.
• Update member contact information as needed on member directory.

*Please note we are located 20 miles outside of Prescott. Serious applicants should ensure they are willing to make this commute and have reliable transportation.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: One location

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