Job Description

• Huron is a global professional services firm that collaborates with clients to put possible into practice by creating sound strategies, optimizing operations, accelerating digital transformation, and empowering businesses and their people to own their future.

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  Our Call Center position is a unique opportunity with a potential for quick advancement for an energetic, independent-minded, and ambitious person looking to establish a career in applied research that directly impacts a wide range of policies and programs. You will report directly to the senior management.

Salary Range: $21.00 - $22.00 per hour

This is a full-time/part time, permanent role. The salary will be commensurate with experience (between $21 - $22 hourly and health benefits included after 6 months).

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  excellent health benefits package, and
• encouragement of a healthy work-life balance

• Provide attentive, courteous and efficient customer service
• Provide a unique experience through the quality of your service delivery
• Act as an expert on our products and services
• Analyze customer needs based on account and billing information
• Interact with customers by phone; advise and offer solutions adapted to their needs
• Establish a climate of trust with the client in order to promote products, services and client retention

• Punctuality and respect for work schedules
• Good time management
• Organized and autonomous
• Ability to work in a fast-paced environment and effectively manage priorities
• Excellent oral and written communication skills in English
• Customer focused, positive attitude, empathy and good listening skills
• Ability to work in a computer environment
• Ability to multi-task