Shepherd Center, located in Atlanta, Georgia, is a private, not-for-profit hospital specializing in medical treatment, research and rehabilitation for people with spinal cord injury, brain injury, stroke, multiple sclerosis, spine and chronic pain, and other neuromuscular conditions.

Join us in our mission to help people with a temporary or permanent disability, rebuild their lives with hope, independence and dignity, advocating for their full inclusion in all aspects of community life.

At Shepherd Center, you’ll discover a diverse and inclusive environment, enlightened leadership, a culture of teamwork, professionalism and mutual respect. If you are seeking career advancement, continuing education opportunities coupled with a welcoming and fun workplace, competitive compensation and employment benefits, visit our careers page to explore current openings.

As Needed - Preferred candidate will reside in the Atlanta area and work with external referral sources in Georgia and other locations within driving distance or air as needed.
The Access Case Manager serves as a clinical representative and educator for Shepherd to external referral sources and evaluates the external patients as to the appropriateness of their admission to Shepherd. The Access Case Manager works directly with patients and their families, creating an engaging and dynamic work environment. In this multifaceted role, the Access Case Manager helps to improve the patient experience at Shepherd Center.

• The Access Case Manager serves as a clinical representative and educator for Shepherd to external referral sources and evaluates the external patients as to the appropriateness of their admission to Shepherd. The Access Case Manager works directly with patients and their families, creating an engaging and dynamic work environment. In this multifaceted role, the Access Case Manager helps to improve the patient experience at Shepherd Center.
• Job Description
• The Access Case Manager represents Shepherd to the external community.

-Establishes and maintains rapport with families and referral sources.
-Participates with marketing department to assist with referral development and managing account activities using the Salesforce CRM platform as outlined in the individual marketing plan.
-Screens all medical records to make sure that the information is useful and in chronologic order based on date.
-Assists Admissions Dept for follow-up on clinical verification when there is a gap in time from referral from clinic.
-Screen orders both externally and from SC clinics to ensure appropriateness of referrals and determine if any Pathways OP referrals can be converted to Day Program referrals if appropriate and space allows.
-Determine if a patient does not meet admissions criteria and refer patients to alternate programs based on telephone interview.
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Required Minimum Education

Bachelor’s degree (allied health, nursing, or related field).

Required Minimum Certification

• Certification in Case Management (Case Management Society of America, American Case Management Association, American Nurses Credentialing Center, or equivalent certification within two years of position start date.
• Licensed to practice in the state of Georgia (PT, OT, SLP, RN, Licensed Social Worker or Certified Recreational Therapist.

Required Minimum Experience

Minimum of two (2) years broad clinical experience. Experience in care coordination, case management, discharge planning and utilization review preferred.

Required Minimum Skills

• Effective time management skills.
• Excellent communication skills, both verbal and written.
• Effective decision making/problem-solving skills and creativity in problem solving.
• Demonstrated effective critical thinking skills and ability to anticipate patient discharge needs.
• Understanding of the interdisciplinary team approach and rehabilitation environment.
• Moderate to expert computer skills.
• Working knowledge of financial aspects of third-party payors and reimbursement

Job Types: Part-time, PRN

Work Location: One location

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