Organization Description

JPMorgan Chase is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing and asset management. The firm serves millions of customers in the U.S. and many of the world's most prominent corporate, institutional and government clients.

Our Consumer & Community Banking (CCB) organization is dedicated to serving nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits. As part of the group, you will support the delivery of award-winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. You will be empowered to contribute to the development and delivery of cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients. Our mission is to create engaged, lifelong relationships with current and future customers and we put our customers at the heart of everything we do.

VP - Product Manager - Optimization Strategy

CCB has undergone a massive transformation to a product-aligned organization, which has allowed us to accelerate our focus on customer experiences and the underlying foundation that powers them. The Digital Channels team is looking for a Product Manager, Optimization Strategy, who will be responsible for making our products better, smarter and more personalized by leveraging a deep understanding of customer needs, data intelligence, and how to create excellence at scale. Product Optimization includes defining and executing the strategy for deciding how features, offers, placements and messages are contextually exposed within our channels.

In this role, you will be the product manager building up expertise in personalization and recommendation-driven experiences, sharing that knowledge across all lines of business with respect to their interests in digital channels, and defining, articulating and leading the product optimization strategy in partnership with lines of business and others partners across the tech ecosystem.

Responsibilities include:

• Define the product strategy for placement optimization and personalization across an ecosystem of Chase's Mobile and Web experiences, recommendation engine, analytics platform, and experimentation capabilities.
• Be the face of the team working with the lines of businesses dependent on using placements to drive their own business outcomes-become knowledgeable in their specific OKRs, strategies, and needs
• Become highly knowledgeable in the ecosystem's readiness to support lines of business OKRs such that you can ideate on ways to leverage the ecosystem in support of their OKRs
• Use your expertise to identify gaps and needs across the ecosystem, and prioritize their development in partner roadmaps, creating your own roadmap to share with stakeholders
• Define longer range initiatives that advances key areas within the ecosystem, such as the recommendation engine's logic and modelling, the speed and flows of data, and how we leverage experimentation capabilities.
• Build a library of knowledge, insights, and your BoW to create a center of excellence for our partners and transparency into your team's operations, strategy, and accomplishments
• Run or actively participate in a range of broad company-wide working groups and forums to share, promote, and advocate for your team's work

Who you are:

• You can study and understand the individual pieces of a large puzzle while also having the ability to see the shape the overall puzzle will ultimately take
• You're an ace active listener, communicator, negotiator, influencer; You're also inclusive, patient, respectful, and respected
• You use data to inform your thinking; you're pragmatic, and contemplate the customer's perspective ahead of all else, but then couch that into business outcomes
• You can say 'no'. But when you do, it's with transparency only after fully understanding the contrarian view, thoughtfully constructing your logic, and delivering your conclusion with supporting evidence
• You have a sense of urgency, don't take things at face value, and are adept at working the matrix in a large organization.
• You have a habit of thinking of the next steps and how the sequence of events need to unfold. You bring clarity to those around you.
• Your friends and colleagues admire your skills in story-telling, organizational skills, and attention to detail.

Employer Description

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
New York,NY $110,200.00 - $160,000.00 / year