Haviland Enterprises, Inc., a 100% Employee Owned, industrial chemical, plastics and pool and spa chemical manufacturing and distribution company, specializing in creative chemistry seeks a Technical Service Representative for our West Michigan Territory. We are looking for an independent, reliable, self-motivated, self-starting, with a positive attitude, team approach, with an "Owner" and process improvement mentality. If that is you, apply today! We have too many perks to list them all!

Schedule: Monday-Friday 8:00am-5:00pm

Required Education, Experience, Knowledge, Skills & Abilities:

• 5+ years technical or chemical related experience in the following fields: Specialty Industrial Chemical, Surface Finishing, Plating. General commodity chemical knowledge is also beneficial.
• Bachelor’s degree in Chemistry, Sciences, engineering, or related field.
• Drive to support Haviland’s long-term Creative Chemistry expertise and value by offering solutions that build partnerships and relationships with customers.
• Entrepreneurial with high levels of energy and self-motivation.
• Maintaining a safe driving record is required.
• Ability to communicate difficult technical information to different levels of knowledge or responsibility.
• Strong interpersonal and communication skills and the ability to develop strong, successful business relationships with customers as well as internal teammates.
• Strong business acumen and presentation skills with excellent interpersonal, communication, motivational, and influencing skills and ability to adapt to audience.
• Proficient knowledge of computers/software applications including: Microsoft Office Suite and ERP software solutions. Datacor ERP is a plus.
• Strong business acumen with an understanding of the business relationship between manufacturers, distributors and end-users of chemical products and services.
• High degree of personal integrity and clear commitment to complying with company, legal, and governmental regulations and an excellent role model for organization.
• Entrepreneurial with high levels of energy and self-motivation.
• Ability to read, write, speak and understand English.

Essential Job Duties & Responsibilities:

• Support the Sales Team with technical service and support at customer accounts.
• Be the focal point for reports from Laboratory testing. Review for accuracy and communicate recommendations to customers and follow up as required.
• Understand and communicate the customers’ needs and expectations to the necessary departments that assist in servicing the customer.
• Trouble shoot, offer process improvement advice, and provide routine technical service to customers.
• Maintain knowledge on specific industrial groups within territory.
• Obtain routine samples at customer facilities for testing at Haviland.
• Produce and publish technical reports for customers.
• Produce technical content for publication or presentation at industry events or literature
• Perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Required Competencies:

• Communication Skills
• Relationship-building
• Planning & Organizing
• Results Oriented
• Customer Service
• Technical Knowledge

Benefits:

• Full-time, Salaried, Exempt position.
• High base wage.
• 100% Company provided equity growth & ownership through Employee Stock Ownership Plan. Approx. 6%+ of earnings annually given to you for free in the form of company stock. You become an Employee Owner for free!
• Profit-Sharing Bonus Plan
• Company matching 401(k) plan: 50% up to 6% of salary
• Profit-Sharing Bonus Plan
• Immediate Vacation Paid Time Off
• 6 paid Holiday's & 4 paid Floating Holidays
• 1/2 Day Good Friday Pay
• 8hrs Volunteer Time Off annually
• Cell Phone for business & personal use
• Reimburse COBRA pmts. Up to 1-2mths. for family until healthcare benefits are effective so there is no lapse in coverage.
• Tuition Reimbursement Plan
• Workplace Giving & Matching Program – Haviland will match 100% of employee charitable donations up to $250 per calendar year.
• Service awards given for every 5 years of service beginning at $100 with an increasing scale up to $1,000.

Medical & Prescription Healthcare plan:

• Priority Health HMO / PPO
• 1st of the month following first 30 days
• COBRA coverage paid to prevent any lapse in individual or family coverage
• One of the best plans in GR at one of the lowest employee costs!
• Traditional Medical Plan - Priority Health HMO - EPO
• Weekly Employee Medical Premium: EE Only = $31.00, EE+1 = $55.97, Family = $68.21
• Deductible: $250 Individual/$500 Family, Co-insurance: 20% up to maximum of $500 Individual/$1,000 Family.
• Prescription Copays: $10 Copay Generic/Tier 1, $60 Copay Brand/Tier 2, $90 Copay Non-Preferred/Tier 3, Preferred Specialty/Tier 4, and non-Preferred Specialty/Tier 5.
• High Deductible Health Plan - Priority Health HMO - EPO
• HSA - Health Savings Account with Haviland seeded funds of: $500/Single & $1,000/Double & Family.
• Weekly Employee Medical Premium: EE Only = $15.50, EE+1 = $27.98, Family = $34.11
• Deductible: $1,500 Individual/$3,000 Family, Co-insurance: 20% after deductible is met up to a max out of pocket of $3,000/$6,000 (deductible applies to max out of pocket)
• Prescription Copays: $10 Copay Generic/Tier 1, $60 Copay Brand/Tier 2, $90 Copay Non-Preferred/Tier 3, Preferred Specialty/Tier 4, and non-Preferred Specialty/Tier 5.

Dental Plan:

• Delta Dental
• No Deductible, $2,000 Plan Year Max, $2,000 Ortho Svcs.
• Cleanings & X-Rays covered at 100%
• 80% Basic Services & 80% covered Major Services
• $8/mth EE Only cost and $20/mth EE+Family cost

Vision Plan:

• EyeMed
• $1.00/mth EE Only cost and $2.79/mth EE+Family cost

Additional Benefits:

• Flexible Spending Accounts - Healthcare & Dependent Care
• 100% Company Paid Short-term & Long-term Disability insurance
• 100% Company Paid Life Insurance for Employees, Spouse & Children
• 100% paid 6 Weeks Paternity & Maternity Leave
• Workplace Giving & Matching Program - Haviland will match 100% of employee charitable donations up to $250 per calendar year.
• Leave Share Program – Provides an opportunity for employee owners to share their accrued paid time off with other employee owners who have exhausted their own paid time off and would not otherwise receive pay as a result of a qualifying medical situation.
• Helping Hands Fund – This fund is 100% funded by Haviland Employee Owners. It is used to financially aid Haviland employees when a traumatic life event occurs, or an employee/employee’s immediate family has a medical crisis where there is a financial hardship.

Wellness Benefits:

• Reimburse 25% of the cost of Employee & Family Fitness Center Costs
• Reimburse 25% of the cost of Employee Fitness Classes or Race fees
• Reimburse 25% up to $200 of the cost of Employee Fitness Trackers
• Free Flu Shots
• Amway Riverbank Run/Walk Employee & Family race reimbursement
• MSU Gran Fondo Biking Employee & Family race reimbursement

Our Company:

• Haviland Enterprises, Inc. was founded in 1934. Celebrating 88 years, Haviland is globally recognized as a conscientious, quality-driven Employee-Owned manufacturer and distributor. Haviland has maintained steady growth and has 270 employees with an average length of service of 10+ years.
• Haviland Products Company manufactures industrial and specialty chemicals & products and offers a variety of contract manufacturing and packaging services from multiple facilities in Grand Rapids, MI and Kalamazoo, MI.
• Haviland Consumer Products, Inc. manufactures pool and spa products and sells a variety of pool and commercial hoses. Haviland Consumer Products Inc. operates in Grand Rapids, MI; Walker, MI; Chandler, AZ; and Baleco International, Inc. in North Bend, OH which manufactures pool and spa chemicals and plastics injection molding.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity and expression, national origin, age, disability, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws.

Haviland is an Equal Opportunity Employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work Location: Remote

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