Position Summary

As a member of ShareTech’s IT support team, you are responsible for answering and responding to support calls that come through the Help Desk, follow documented procedures to solve callers' problems, escalate issues as appropriate, and go onsite to our small to mid-sized business customer locations in the Twin Cities metro area.

Responsibilities

• Provide excellent customer service to our clients through verbal and written communications
• Update ticketing system with troubleshooting/resolution notes
• Maintain existing ShareTech standardization and provide input to standardization team to further prevent issues or lower time to resolution
• Adhere to and enforce IT security procedures
• Build and image workstations for deployment
• Install and configure desktop software and hardware
• Support ShareTech’s managed services client workstations and networks
• Visit customers in the Twin Cities metro area when an onsite presence is needed
• Participate in IT project teams
• Weekend on-call rotation
• Acquire new technical skills

Qualifications

• 2 or 4 year degree in technical field
• Reliable transportation
• Proficient typing skills
• Detail oriented and strong communication and documentation skills
• Strong analysis and critical thinking skills
• Proficiency in English both verbal and written
• Ability to multi-task, follow directions; and work well independently and as part of a team
• Able to bend below knees and lift up to 40 pounds. Unbox workstation equipment and accessories.
• Able to be on-call after hours during the week and weekend on a rotation

2+ years of experience with the following:

• Experience with troubleshooting and fixing hardware and software problems on Windows 10
• Experience working with and troubleshooting issues with Active Directory, DNS, DHCP, TCP/IP
• Experience with word processing, e-mail, and Microsoft tools
• Experience installing, configuring, and maintaining Windows workstation hardware and accessories.

Job Type: Full-time

Pay: $46,000.00 - $54,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Schedule:

• Day shift

Experience:

• Microsoft Windows: 2 years (Required)
• Software troubleshooting: 2 years (Required)
• Communication skills: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

teachering.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, teachering.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, teachering.org is the ideal place to find your next job.