About Nelson-Jameson:

Nelson-Jameson exists to keep America’s food supply safe and delicious.

While most industrial suppliers simply deliver products - Nelson-Jameson delivers solutions. Since 1947, Nelson-Jameson has been a trusted supply chain partner of the nation’s top dairy and food manufacturers. Through our technical experts, comprehensive product offering, and expertly curated food safety programs, we bring holistic food quality and safety solutions to our customers while simultaneously lowering transaction costs.

We are a leader in providing from a single source a wide variety of products and services of unsurpassed value to food processors.

While food processors are the primary focus of our marketing efforts we will capitalize on the manageable opportunities in other markets. We expect to serve and advance the best interests of our customers by:

• Maintaining a staff which is committed to customer service, and which has expertise pertaining to the products we sell.

• Carrying an extensive inventory to fill customer orders promptly, completely, and accurately.

• Providing "added value" proprietary products and service wherever possible to better serve customer needs.

• Being a source for hard-to-find items.

• Providing customers with easy-to-use catalogs together with ready access to customer service representatives.

• Maintaining distribution centers and our own delivery services where economically feasible.

• Being sensitive to both current needs and future opportunities in providing products and services to our customers.

• Dealing morally, honestly and fairly; striving to give superior value; being willing to go the extra mile; and pursuing excellence in every facet of our endeavors.

Nelson-Jameson is a 4th generation family-owned company with a strong “Golden Rule” culture and familial, Midwestern values. We support our communities, are robust philanthropists, espouse work-life balance, proud of the flexibility we offer, have beautiful offices and amenities, and just have a lot of fun at work.

Job Summary:

Maintain current and adequate knowledge of existing Nelson-Jameson, Inc. hardware and software in use to maximize efficiency of our systems and users' utilization of them. Work with VP of IT to maintain and improve the company's primary computer system, PC, and networking equipment. Install and maintain computer hardware/software and intranet/Internet connections.

Duties/Responsibilities:

• Provide application support and enhancements to existing applications. Define system requirements, priorities, and viable alternatives. Coordinate the efforts of staff to locate, assess, install, test, and maintain computer software systems. Coordinate conversions and upgrades to vendor systems.

• Database Administration for MSSQL Server 2016, including implementing operational automation using scripts as needed.

• Develop, implement and maintain a disaster recovery plan for IT operation.

• Maintain an adequate level of knowledge of operating systems and application software being used to provide high levels of support to users, which cannot be resolved at a help desk level.

• Provide feedback and recommendations to the VP of IT for system components into the department.

• Recommend improvements to computers, networks and system functions to the VP of IT as needed. Maintain all other office equipment as necessary.

• Coordinate training of new employees on general login information, email, and phone system usage.

• Automate, track and resolve database related incidents and requests, review service related reports, (e.g.: database backups, maintenance, monitoring) on a daily basis to ensure service related issues are identified and resolved quickly.

• Recommend and implement Nelson-Jameson, Inc. IT policies, standards of practice and security measures to ensure effective and consistent information, and to safeguard information resources.

• Provide technical support as a second line of support to staff as needed through the help desk system.

• Provide technical and administrative support for Windows based domain and application servers, Zoom Phone System, SQL servers, EDI, Content Management, Remote Access, Wireless Access and e-commerce as well as a variety of application software.

• Add and maintain users on the network; assigning application access, ensuring security, and maintaining their configurations are within standards.

• Assist internal Web Team in the administration and development of the Nelson-Jameson, Inc. website as necessary.

• Maintain knowledge of developments in the area of systems and the use of systems within our industry.

• Other duties as assigned.

Required Education and Experience:

• Education: High school degree or equivalent.

• Experience: 2-3 years IT operation with a strong understanding of database structures, theories, principles, and practices.
  

Preferred Education and Experience:

• Education: Bachelor's degree in one of the following subject areas: Computer Science, Business Administration, Information Technology, or related field.

• Experience: Data management techniques, including backup, recovery, and database design and administration.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit, use hands to handle, or feel, and talk, or hear. The employee is occasionally required to stand, walk, or stoop.

The employee must occasionally lift and/or move up to 25#. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. An office environment is typical in this position, with occasional visits to the warehouse. The noise level is generally quiet.

Work Week:

Hours: 42-45 Days: Monday-Friday Weekends: As required

The above is an overview of the position described and is not intended to be all inclusive. To perform this job successfully, an individual must be able to perform each Responsibility and Duty satisfactorily. The qualifications including physical demands listed, are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Education

• High School or better

• Bachelors or better in Information Technology