Our story
At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”
It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com
As a leading provider of human capital solutions, we help our clients, and their people navigate the complexity of health, wealth, and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. At Alight, we are reimaging how people and organizations thrive.
We’re growing our HCM Alight Worklife Delivery Team, which implements and provides ongoing support to Alight’s clients that use Alight Worklife® as their organization’s HR portal.
As a Sr. Business Technical Analyst (Sr. BTA) on the team, you’ll take the lead to support multiple clients by delivering enhancements to their HR portals and serve as the primary point of contact for clients to request support for resolving user issues.
Key Responsibilities

• Serve as mentor, escalation point and Portal SME for other Business Technical Analysts (BTA’s)
• Provide and seek consultative opportunities for our growing number of clients
• Identify improvement opportunities (proactive and reactive)
• Manage repeatable consulting projects across clients
• Analyze client usage reports for insights on usage trends and enhancement opportunities; provide reports and recommendations to client stakeholders
• Communicate mandatory changes to clients in advance of product releases, and educate them on the optional changes they can implement as part of the CR process
• Review client change orders and provide estimate of hours needs to deliver the change
• Gather business requirements from clients, consulting on best practices and product Point of View (POV)
• Help to train and mentor (BTA’s) and new team members
• Demonstrates ability to analyze requirements, this would include recognizing patterns, and assist the BTA’s with questions on requirements gathering.
• Collaborate with colleagues to solve business challenges and present resolutions for clients.

Qualifications, Skills, and Experience

• Bachelor’s degree with 3+ years of relevant experience
• Strong consultative/client management orientation skills
• Experience working in a virtual, team-oriented, collaborative environment
• Strong analytical skills with attention to detail
• Self-starter who demonstrates discipline and motivation in all aspects of job performance
• Ability to effectively prioritize and execute tasks while under pressure
• Excellent verbal and written communication skills and the ability to interact professionally with internal and external contacts
• Experience working with tools to manage workflow/issue tracking (e.g., Atlassian Jira) is a plus
• Knowledge of Alight’s proprietary tools is a plus

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion
Alight believes diversity should be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.
As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.
Diversity Policy Statement
Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
#LI-Remote
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
New York Equal Pay for Equal Work Act Statement.Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances:Alight takes into consideration a candidate’s experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere in between the estimated minimum base salary for this role of $75,000.00/year (for full time employees) and the estimated maximum base salary for this role of $100,000.00/year (for full time employees). In addition to a base salary, this position may be bonus eligible. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight-Benefits-US22**
*DISCLAIMER:*
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

Job Type: Full-time

Pay: $75,000.00 - $100,000.00 per year

Experience:

• Consulting: 3 years (Preferred)
• HCM back-end: 3 years (Preferred)
• web based applications: 3 years (Preferred)

teachering.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, teachering.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, teachering.org is the ideal place to find your next job.