Job Detail

Scheduler/Dispatcher HVAC REMOTE WORK SCHEDULE AVAILABLE

Scheduler/Dispatcher HVAC REMOTE WORK SCHEDULE AVAILABLE

Air Zona Air Conditioning Heating And Ventilation LLC

Peoria, AZ

Job ID : 52624d6a325076344b554d682b56376961413d3d

Job Description :

Qualifications:

  • Ability to multi-task and keep a great attitude
  • Excellent customer service skills are a must
  • This position requires 3+ years of related experience in dispatch and phone customer service
  • Experience with ServiceTitan is a must
  • Ability to build rapport with clients
  • Excellent written and verbal communication skills
  • Proficient computer skills, type a minimum of 35 WPM

Responsibilities:

  • Respond to all messages left overnight (Depending on shift)
  • Answer phone
  • Respond to email during shift in a timely manner
  • Respond to chat messages during shift in a timely manner
  • Review appointment availability
  • Schedule annual maintenance for customers
  • Contact customers when parts are received
  • Maintain annual maintenance customer billing, scheduling, database information, hard files and renewals
  • Update files as new information is received from other departments (extended warranties, equipment info, new customers, etc.)
  • Manage customer history files in a database
  • Prepare paperwork for all manufacture warranty parts
  • Track calling efforts/accomplishments
  • Assist in entering vendor bills.
  • Maintain front desk and entrance, keeping it clean organized, and welcoming
  • Assist in receiving deliveries, labeling delivered items, and sending notification email of parts or equipment that has arrived.

Benefits

  • 401k Plan (with company matching)
  • Health Insurance for your whole family (Medical, Dental, and Vision)
  • Life and Disability Insurance
  • Employee Discounts on all services
  • Flexibility to work from home or in the office

(Requirement for working from home must have reliable internet connection)

Company laptop and company cell phone will be provided

Main Duties & Responsibilities

  • Handle incoming customer service calls
  • Dispatch incoming customer phone calls
  • Accept customer calls and return customer
  • Maintain customer service-related information for customer accounts
  • Ensure quality customer service and customer satisfaction
  • Maintain customer service voicemail and return customer calls
  • Provide customers with superior customer service
  • Provide customer service for internal customers
  • Capturing customer information and answering customer inquiries
  • Resolve inbound customer calls regarding account
  • Take customer orders and provide high-quality customer service
  • Make out going customer service calls
  • Work with customer service manager to ensure proper customer service
  • Resolve any customer service issues
  • Answering inbound calls and providing excellent customer service
  • Provide customer support and handling customer inquiries
  • Combining excellent customer service skills
  • Assure quality customer service to all customers
  • Provide exceptional customer service to all customers
  • Provide superior customer service with all customer interactions

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • Peoria, AZ 85345: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Dispatching: 1 year (Required)

Work Location: Hybrid remote in Peoria, AZ 85345

Company Details :

Name : Air Zona Air Conditioning Heating And Ventilation LLC

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Details

: Peoria, AZ

: 18 - 22 USD HOURLY

: Today

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