FORWARD is a venture-backed company on a mission to build comprehensive solutions allowing governments to assist their communities at scale.

The FORWARD Platform is an Integrated Program Administration solution that incorporates all essential components, people, and technology into a single streamlined workflow to effectively, securely, and equitably administer critical resources to help communities thrive.

Municipalities nationwide are utilizing FORWARD to streamline the design, implementation, operations, communications, reporting, and compliance functions of their economic and community development assistance programs.

Our fully remote team works hard, but we fully embrace the advantages of this new paradigm. We work autonomously, collaborate asynchronously, and take ownership of our work.

FORWARD is seeking a Sales Operations Manager to join our fast-growing company. This role will report to the Senior Manager, Inbound and Expansion, but will work cross-functionally to support the entire Growth Team. The Sales Operations Manager must be a flexible and adaptable team player, as well as have strong communication skills.

Responsibilities

• Coordinate the Inbound and Expansion proposal process (by ensuring opportunities are entered into Salesforce and/or RFPIO tracking software and creating/organizing opportunity folders)
• Coordinate and manage the contract review process, and enter all fully executed contracts into Salesforce
• Ensure new opportunities, leads, and contacts are entered and tracked correctly in Salesforce
• Track and manage insurance requirements, state business registration, and compliance needs for states FORWARD works in.
• Manage Operations Team handoff meetings for newly closed opportunities
• Manage the Onboarding process for new partners, subcontractors, and vendors
• Support planning and coordination of customer site visits and team offsite meetings
• Support the Senior Director, Growth with any special projects, as needed
• Support other business processes as our team and growth opportunities expand
• Manage Salesforce Administrator

Qualifications

• A deep interest in learning and growing as the team grows and roles evolve
• Relevant sales operations and management experience, or similar management experience in a sales or business development position
• Experience with Saleforce
• Highly organized and able to manage and track multiple details
• Process, Solution, and Results-oriented
• Ability to prioritize, organize and respond to different Growth Team leaders’ needs
• Adaptable - able to react quickly to changing business needs and dynamic growth
• Extremely detail-oriented
• Excellent communication skills, and ability to communicate across multiple team leaders
• Ability to multi-task and prioritize workload
• Eager to be part of a collaborative team that puts a premium on assuming the best intentions and giving one another grace
• Experience working with government agencies and/or non-profit organizations is desirable.
• Familiarity with Google Workplace tools (Docs, Sheets, Slides)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We offer a full range of employee benefits for our regular full-time employees including:

• Fully remote position
• Unlimited PTO
• 100% Employee paid medical and dental insurance
• Stock Options
• 401K Plan

Salary Range: $90-110,000k