Basic Function:

Under the general supervision of the Director of Registration and the Registration Supervisor, the Outpatient Registrar will conduct the registration process for all scheduled and “walk-in” outpatients. Specifically, this position gathers all necessary demographic and insurance information. Must verify patient has a valid physician order.

Essential Functions:

• Registers patients who have been referred by a doctor for outpatient services.
• Accepts information for out-patient services and gathers necessary patient information including diagnosis and insurance information.
• Interviews patients in advance whenever possible from the pre-scheduled list.
• Collects billing information when registering patient, and forwards same to Business office.
• Screens for Medicare Medical Necessity and refers to appropriate personnel.
• Obtain pre-certifications when necessary for outpatient testing.
• Make copies of insurance cards and other relevant information for imaging.
• Obtains necessary signatures and consents.
• Inform every patient of patient privacy act.
• A high level of patient centered customer service demonstrated in each individual encounter.
• Properly recording of information to provide accurate records.
• Maintaining a pleasant and courteous attitude during all contact concerning patient accounts and other hospital business.
• Compliance with hospital policies and procedures.
• Maintaining confidential information according to HIPPA guidelines.
• Proper use of time, equipment and supplies.
• Performing all duties and activities with proper regard for the safety of patients, visitors, fellow associates, professional staff, and the associate.

Minimum Qualifications:

• Education and Training: High school graduate or equivalent.
• knowledge of computer and Medical Terminology. Also insurance experience is helpful; particular medical office skills.
• Medical terminology helpful.
• An understanding of basic English, and speech communications important for verbal ability is required in discussing financial and personal matters with patients or their representatives to be clearly understood.
• Numerical ability is required in compiling or reviewing data relating to accounts.
• Clerical ability is required for proper recording of financial data.
• Knowledge of Accounts Receivables system in the hospital computer.