N. E. W. Printing is a progressive, multi-award winning, all Heidelberg equipped, commercial printing company with a regional customer base.

We have an extremely high employee satisfaction and retention rate because of our balanced and employee focused management style. Openings here are rare. If an opening comes up, we recommend that you take the advantage of it and apply.

Our employees are what make N.E.W. Printing successful. If you want to be part of a super-great team, this is the place for you.

Job Description:

This job involves handling complex inquiries from customers for commercial off-set and digital print jobs in a professional and knowledgeable manner. The expectation is that you will do your best to meet our customers printing needs. Work hours are 9:00 am - 5:00 pm with appropriate paid lunch and breaks, Monday through Friday. Generous benefit package, paid vacation, performance bonuses.

Duties and Responsibilities:

• Primary duties include, but are not limited to: preparing job estimates, order processing, purchasing of paper and arranging for outside finishing services, co-ordination of shipping and/or delivery of finished print jobs, following up on quality concerns, and billing of completed jobs.
• Communicating politely and professionally with customers by email, telephone, letter, or face to face.
• Maintaining accurate and timely records of correspondence or discussions with customers.
• Working with account executives on printing jobs they obtain, and working with printing brokers to complete commercial printing jobs they submit for processing.
• Handling customer complaints or major incidents or misunderstandings.
• Issuing compensations or refunds to customers if needed.
• Providing advice and help to customers in using the products or services of the organization to their best advantage to produce their desired result.
• Being aware of new products, equipment, capabilities and services of the organization, and following up with modifications to internal procedures to accommodate such changes.

Required Skills:

• Politeness, confidence, tact, patience, and diplomacy while dealing with complex problems and difficult or demanding people.
• Listening, and problem-solving capabilities.
• Ability to work under tight deadlines.
• Work well in group problem solving situations, developing alternative solutions as needed.
• Use time efficiently. Conduct yourself in a professional and ethical manner at all times.
• Understand organization's strengths & weaknesses.
• Adapt strategy to changing conditions.
• Exhibit confidence in self and others.
• Accept feedback from others. Give appropriate recognition to others.

Education and Qualifications:

• Degree in Business or Management in related field from an accredited institution.
• OR , experience in commercial printing customer service related activities for 3 years or more.
• Good communication skills; proficient in Microsoft Office, including Outlook, Excel, and Word. Willingness to learn new computer software systems.

Job Types: Full-time, Permanent

Pay: $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

Compensation package:

• Bonus pay
• Overtime pay
• Profit sharing
• Yearly bonus

Schedule:

• 8 hour shift

Experience:

• Commercial Off-Set Printing: 3 years (Preferred)

Work Location: One location

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