General Summary of Job Duties

Design, conduct and evaluate training programs based on knowledge of identified training needs, company processes, business systems and procedures. Responsible for aligning training materials with company standard operating procedures, external customer and regulatory body requirements.

Essential Job Responsibilities and Duties

· Conduct pre-donation assessment training related to donor suitability

· Conduct onboarding training for new employees

· Facilitate training for new employees at the training center and donor center locations

· Provide subject matter expertise on donor center floor activities and phlebotomy

· Provide coaching and mentoring to trainees and peers

· Evaluate training programs for improvement and initiates revisions as needed

· Create and revise training exams to align with the training material

· Conduct training on Safety, Current Good Manufacturing Practice (cGMP), Standard Operating Procedures, internal document control program and the Electronic Donor Management System (eDMS)

· Learn and maintain thorough familiarity and compliance with all state and federal regulations, Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP), and internal Company Procedures

· Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future

· Maintain an open line of communication with Management

· Ensure and maintain confidentiality of all personnel, donor and center information

· Maintain a positive and professional demeanor during all interactions with donors, fellow employees, and vendors

· Ability to accept performance feedback in a professional manner

· Regular attendance and arriving on time to all scheduled shifts and mandatory meetings

· Other duties as assigned

Core Values (Standards of Behavior)

To perform the job successfully, an individual should demonstrate the following:

Passion

· Approach the workday with vigor and enthusiasm

· Showcase positivity in actions, thoughts, and communication with colleagues, employees, and donors

· Driven by the purpose of enhancing the lives of our patients through expert plasma collection

Leadership

· Operate with integrity by doing the right thing every time

· Utilize effective communication to set expectations

· Seek to understand barriers through the identification of root causes and take corrective action

· Showcase open mindedness in search of the best ideas and talents

Accountability

· Hold themselves responsible in regard to their performance and behavior

· Showcase transparency and honesty in all interactions

· Possess follow-up and follow-through

Service Excellence

· Going above and beyond to ensure that our people receive timely and accurate service

· Ensuring that all employees are equipped with the proper knowledge and training needed to meet the expectations of their jobs

· Seek what is best for the company versus what is best for self

Mutual Respect

· Treating people with courtesy, politeness, and kindness

· Showcasing receptiveness to diverse thoughts and opinions of others by fostering an environment of inclusion

· Steering clear of behavior that insults, belittles, or undermines the beliefs of others

Ambition

· Defy the odds by creating a culture of openness, engagement, and opportunity

· Remain steadfast to the purpose

· Continuously set the bar high for ourselves and those that we service

Qualifications

· High school diploma or equivalent required

· Minimum of one (1) year phlebotomy experience

Requirements

· Maintain applicable training and certification requirements in area of responsibility

· Proven ability to successfully ensure transfer of training from the learning environment to the work environment

· Ability to create training material specific to individual training needs

· Ability to assist in the design process for interactive learning courses, classroom workshops, job aids and other training materials

· Excellent written and oral communication skills

· Ability to work on multiple projects concurrently and adhere to strict deadlines

· High level of attention to detail and analytical skills

· Effective time management and organization

· Proven ability to effectively facilitate and train in an environment that may be subject to outside distractions and session interruptions

· Ability to travel up to 75% of the time

Physical Requirements

· Use hands to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear

· Frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee

· Manual dexterity to perform all phases of donor plasmapheresis

· Ability to stand for extended periods of time for up to four (4) hours at a time

· Ability to lift, tug, pull up to fifty (50) pounds

Work Environment

· Typical work environment with moderate notice level

· May be exposed to freezing temperatures for short periods of time

· Occupational exposure to bloodborne pathogens

Job Type: Full-time

Pay: $35,500.00 - $42,600.00 per year

Benefits:

• Health insurance

Healthcare setting:

• Plasma center

Schedule:

• 8 hour shift
• Overtime

Travel requirement:

• Travel

Ability to commute/relocate:

• Salisbury, NC 28147: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Phlebotomy: 1 year (Required)

License/Certification:

• Certified Phlebotomy Technician (Required)

Work Location: One location

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