Position Title:

Pharmacy Operations Manager

Department/Office:

Pharmacy Services

Reports Directly To:

Director of Pharmacy

“Sanitas is a global healthcare organization expanding across United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.”

Position Summary:

The Pharmacy Operations Manager (POM) is responsible for setting direction and coordinating the business operational, and technology activities of the Department of Pharmacy. Drawing on a broad understanding of Managed Care practices, medication dispensing solutions, supply chain and inventory management, Pharmacy law and regulations, the POM will collaborate closely with departmental and organizational leadership to continually assess and direct a wide range of opportunities and issues/concerns. The POM is responsible for the direct oversight of, but not limited to, operational, personnel, budgetary, facilities, information technology, Pharmacy dispensing software, long-range project planning and development functions. The incumbent will work with the Pharmacy Clinical Manager and clinical and non-clinical staff members to optimize operational and cost efficiencies wherever possible. The POM possesses a thorough knowledge of the managed care, primary care clinic, urgent care, senior care, and retail/community pharmacy environment as it relates to pharmacy information systems, reimbursement, regulatory, compliance, and contract management. The POM requires discretion and judgement to organize priorities to establish, meet, and continuously monitor departmental defined goals and objectives while maintaining alignment with the strategic goals and objectives for Sanitas USA. This position entails leading Pharmacy Services personnel and to develop, expand, and integrate Pharmacy centric population health management operational services that improve patient outcomes and deliver value to Sanitas USA. Pharmacy operation services include, but are not limited to: data analytics, financial planning and budgeting, vendor contracting, supply chain management, and pharmacy medication dispensing solution programs. While the POM has a total of 10 or more direct reports, he/she will be responsible for directing pharmacists, Medication Care Coordinators, and pharmacy interns/students/residents when dealing with business, operations, clinical, information technology, and pharmacy system issues. Working closely with the rest of the Pharmacy Leadership Team and interprofessional colleagues, this position is responsible for Operational Pharmacy Services and delivering on our patient care, scholarship, financial, and social responsibility mission. Additionally, this position oversees the relationship with affiliated Schools of Pharmacy at all levels including pharmacy interns and experiential education. While the range of duties and responsibilities is broad and varied, the position’s major responsibility is directing the day-to-day medication dispensing operations, budgeting, financial management, and human resource management. The POM works closely with a variety of stakeholders, coordinating the activities of Operational Pharmacy Services across the organization and through future integration efforts. The POM serves as the programmatic and operational leader for Operational Pharmacy Services and is responsible to the Director of Pharmacy and works closely with Sanitas USA employees and leaders.

Departmental Leader:

• Directly oversees (as direct Supervisor) medication care coordinators.
• Provides an experience and environment of patient and family-centered care.
• Interprets impact of broad scope organizational change for staff and develops change strategies for successful implementation.
• Incorporates Sanitas USA’s vision, missions, and values in goals and programs within Clinical Pharmacy Services.
• Develops and manages pharmacy operational service initiatives with measurable outcomes.
• Formulates objectives, goals, and strategies collaboratively with other stakeholders.
• Prepares and delivers reports to clinical and operational leadership outlining progress toward meeting annual goals and objectives, to include performance related to finance, operational activity, quality, safety, marketing, and human resources.

Financial Manager Duties:

Actively seeks opportunities to improve financial outcomes, engaging staff and key stakeholders in the process.Establishes annual financial goals and actively uses benchmarking to high performing systems in similar area of expertise to set annual targets.Monitors and analyzes financial data and utilizes for decisions regarding FTE’s, staffing, and clinical/operational budget.Establishes an annual operating and capital budget, demonstrating fiscal responsibility through meeting budget targets.Creates business plan(s), justifying variances and analyzing cost benefit of programs.Directs and provides guidance to clinical pharmacists to effectively allocate resources based on medical center patient volumes, budget constraints, and program priorities, goals, and objectives.Articulates to staff the budget and the context within the organizational financials.

Administrative Leader Duties:

• Contribute to the success of Sanitas USA by providing leadership, direction, and coordination of operations, finances, and human resources for area of responsibility.
• Manage and direct all activities within area of responsibility.
• Continually assesses all services, identifies problems, and utilizes data to analyze and propose innovative approaches for solutions.
• Directly responsible for pharmacy and medication dispensing regulatory compliance with, but not limited to, the Florida Board of Pharmacy and AHCA.
• Maintain records related to operations and services that are complete, accurate, available, and in compliance with all legal, regulatory, and policy requirements.
• Engages staff and other stakeholders in continuous improvement of systems and processes; manages resources for staff participation in improvement work activities.
• Ensures effective implementation, facilitation, and coordination of Pharmacy Solutions and Quality Improvement teams/committees.
• Continually seeks to develop leadership skills.
• Organizes and prioritizes time and resources to manage efficiency.
• Appropriately communicates and delegates assignments, responsibilities, and expectations to subordinates.
• Remains current of clinical practice guidelines, new evidence-based clinical trends and best practices, while incorporating into Operational Pharmacy practices and programs.
• Articulates and enforces standards for quality/safe patient care programs and services.
• Develops and implements innovative systems and processes that improve staff and patient quality and safety.
• Demonstrates achievable and measurable results and develop action plans for improvement.
• Initiates, monitors, and enforces regulatory requirements.
• Holds self and others accountable to policy, standards, and commitments and provides timely follow through on questions and concerns.
• Ensures development of Department of Pharmacy Services initiatives to improve patient experience, satisfaction, and overall medication care.
• Develops and implements operational outcome measures for quality improvement.
• Actively listens to staff ideas and concerns, assesses others communication styles and adapts to them.
• Effectively facilitates meetings at Department of Pharmacy Services and organizational level.
• Creates bi-directional systems that effectively communicate information and data, utilizing multiple methods.
• Articulates and presents data, information, and ideas in a clear and concise manner.
• Communicates opinions and ideas in a nonthreatening and nonjudgmental manner to staff, peers, and others.
• Communicates with physicians, department leaders, and senior administrators to maintain coordination with other Sanitas USA programs.
• Demonstrates empathy and concern while ensuring Clinical Pharmacy Services goals are met.
• Manages the complex interdepartmental and interdisciplinary relationships to assure collaboration and effective/efficient operations within Operational Pharmacy Services.
• Creates an environment that encourages diverse opinion, recognizes differences, and incorporates them into process and services.
• Exhibits awareness of personal attitudes and beliefs, recognizing its effect on response to others.
• Creates a culture and system(s) for recognizing and rewarding staff.

Resource Manager Duties:

• Creates and maintains a satisfying workplace that fosters professional growth and job satisfaction for all members of the healthcare team.
• Interviews to select top talent, matching Clinical Pharmacy Service needs with appropriate skill sets.
• Develops and implements recruitment and retention strategies that support a culture of leadership.
• Identifies and addresses own professional growth needs.
• Assesses staff development needs, identifies goals, and provides resources for achievement.
• Identifies lack of competency in performance and establishes a performance improvement plan which includes goals, interventions, and Sanitas USA job description measures.
• Maintains membership in professional organization(s) to develop knowledge and resources through networking, continuing education, and participation in national, regional, and/or local activities.
• Ensures integration of ethical standards and core values into everyday work activities.

Educator Skills:

• Provides opportunities and stretch assignments for medication care coordinators and supports the development of skills to meet career goals.
• Contributes to a learning environment by providing educational experiences to medication care coordinators, students, and residents.

Critical Interfaces:

• Leads and/or serves on a variety of appropriate internal and external committees to represent Operational Pharmacy Services
• Serves as a representative of Operational Pharmacy Services to Sanitas USA in order to facilitate the shared interests and relationship between the parties.

Supervisory Responsibilities:

• This position manages all employees of the department and is responsible for the performance management and hiring of the employees within that department.

Physical Demands:

While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level. Position requires full range of body motion, manual and finger dexterity, and eye-hand coordination. Employee may work under stressful conditions and work irregular hours. Employee may be exposed to biohazard materials on a regular basis. Employee may have some exposure to communicable diseases, toxic substances (ie: cleaning products), medicinal preparations, and other conditions common to a clinic environment.

Required Education and Experience:

PharmD degree from an accredited institution required

• Florida Registered Pharmacist (RPh – FL) required
• Completion of an ASHP accredited PGY-1 pharmacy residency preferred
• Completion of an accredited Master’s Degree in Business Administration (MBA) or Healthcare Administration (MHA) preferred

Knowledge, Skills, and Abilities:

• 3 or more years of Managed Care experience preferred
• 3 or more years of administrative/leadership experience in a managed care or a large academic or complex health system setting preferred
• Proficient using email and Microsoft Office software (Excel, Word, PowerPoint, etc.)
• Knowledge of electronic health record software
• Knowledge of financial and data management software preferred (Power BI, Tableau, etc.)
• Excellent communication and interpersonal skills to include the ability to negotiate and resolve conflicts and build teams
• Demonstrated creativity and flexibility
• Ability to operate in high-pressure situations
• Excellent organizational skills
• Demonstrated innovative approach to problem resolution
• Ability to work collaboratively across Sanitas USA entities and disciplines
• Demonstrated commitment to patient and family centered care
• Broad knowledge of modern health care administration practices and principles within a managed care environment
• Effective analytical ability to develop and analyze recommend solutions to solve complex problems and issues
• Demonstrated effective managerial and administrative leadership of clinical operations
• Knowledge of principles and techniques used in negotiation as applied to service contracts and equipment/software purchasing
• Effective organizational, planning, and project management abilities
• Experience in clinical, financial, and programmatic presentations
• Ability to function independently and deal with multiple/simultaneous projects
• Ability to recognize personal strengths and weaknesses and develop goals for professional growth and achievement
• Ability to demonstrate a commitment to quality and excellence
• Effective leadership abilities:
• Ability to implement change in a positive, sensitive, and forward-thinking manner Planning and problem solving
• Ability to mentor and develop subordinates
• Ability to develop goals, objectives, and establish priorities
• Inspires confidence, appropriate risk taking, and achievement of high standards
• Self-starter with a willingness to try new ideas
• Positive, can-do attitude coupled with a sense of urgency
• Good judgment and ability to act decisively at the right time
• Ability to persuade others and develop consensus
• Effective communication skills both in written and verbal presentation with a communication style that is open and fosters trust, credibility, and understanding.
• Ability to effectively collaborate with peers and promote teamwork
• Ability to ensure a high level of customer satisfaction including employees, patients, visitors, providers, and external stakeholders
• Pleasant speaking voice and demeanor
• Neat and professional appearance
• Bilingual (English/Spanish) preferred

This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the company. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder’s responsibility.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Salary Expectations?
• PharmD degree from an accredited institution?

License/Certification:

• Florida Registered Pharmacist (RPh – FL) (Required)

Work Location: One location

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