Insuring Minnesota is seeking a Personal Lines CSR for our Lakeville, MN office. If you enjoy interacting with people, providing outstanding customer service, and are looking for a rewarding position, Insuring Minnesota may be the right place for you! We are looking for a Customer Service Representative who is a licensed insurance professional that enjoys providing exceptional, personalized customer service.

As a Personal Lines Customer Service Representative, you will use your strong communication skills to answer calls and properly handle customer inquiries, and process and review policies.

Candidate Qualifications:

· Minnesota property and casualty license. (Strongly Preferred)

· 2 years’ experience working in Insurance. (Strongly Preferred)

· Good customer service skills with prior experience.

· Demonstrated job stability.

· Solid computer, grammar, and multi-tasking skills.

· Strong attention to detail, time management, and decision-making skills.

· Must be comfortable working in a fast-paced, high-volume environment.

· High school diploma or equivalent.

· Be a team player, able to not only handle a full workload but also able to lend a hand to others when needed.

Job Type:

· Full-time

Experience:

· Insurance: 2 years (Preferred)

· Customer Service: 1 year (Preferred)

Education:

· High school or equivalent (Required)

License:

· MN property & casualty (Preferred)

Work Location:

· One location

Work environment:

· Office

· Option to work from home office 1-2 days per week after one year

Communication method(s) used:

· Email - Outlook

· Phone

· In person

Job Duties:

· Answer incoming customer inquiries and phones

· Record customer information within our customer service database (Applied Systems TAM)

· Engage with clients in a friendly and professional manner while actively listening to their concerns

· Offer support and solutions to customers in accordance with the company's customer service policies

· Respond to client requests in a timely manner for reviews (EXLynx), policy changes, billing inquiries, and verification of coverage for lenders.

· Other duties as requested

This Job Is Ideal for Someone Who Is:

· Dependable -- more reliable than spontaneous

· People-oriented -- enjoys interacting with people and working on group projects

· Detail-oriented -- would rather focus on the details of work than the bigger picture

· Autonomous/Independent -- enjoys working with little direction

· Innovative -- prefers working in unconventional ways or on tasks that require creativity

This Company Describes Its Culture as:

· Innovative -- innovative and risk-taking

· Aggressive -- competitive and growth-oriented

· Stable -- traditional, stable, strong processes

· People-oriented -- supportive and fairness-focused

· Team-oriented -- cooperative and collaborative

Benefits:

· Generous paid holidays.

· Outstanding vacation/PTO plan.

· Medical Insurance Stipend

Schedule:

· Monday to Thursday 8:00 am to 4:30 pm

· Friday 8:00am to 2:00pm (paid for 8 hours)

Compensation:

· Hourly Wage based on experience

· Commission compensation available for accounts written and serviced on your own time.

If you feel you would be qualified, and up to the challenge, call the office at 952-469-0425 and ask for Rick McIntosh.

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Benefits:

• Paid time off

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Lakeville, MN 55044: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Support & Client Services Occupations: 1 year (Preferred)

Work Location: One location

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