Operations Director / Property Manager

Established vacation rental management company in Grand Lake is seeking an individual for either full time or part time position, office hours are 9am-5pm. Flexible scheduling available for the right candidate. We are open to rotating schedules or set schedules and sporadic weekend work will be required, especially during busy seasons. This person should be able to provide courteous and professional service to homeowners and guests via telephone, email and in- person. Must have exemplary customer service skills and uphold the level of service our company is known for.

We are a fun and upbeat team to work with and enjoy working in a positive environment. We are looking for an outgoing, friendly, very reliable professional who can work independently and be a self-starter when working independently. Reliable transportation is also needed as you will need to leave the office for errands, home checks, guest services, etc. Great pay starting at $22+ dollars an hour (depending on experience) vacation, and sick time plus seasonal bonuses. Please send a resume with cover letter. We look forward to hearing from you!

Job Description

• Assist guests, owners or others seeking information via telephone, online or in-person.
• Greet arriving guests and checking them into their reserved homes.
• Invoicing vendors and homeowners
• Checking and staying up to date with emails on a regular, daily basis – having email application on your phone is mandatory.
• Answering and assisting with emergency calls when on call (you will provide a work phone). These are major emergencies only.
• Greeting people in a professional manner when they stop in the office
• Working with current homeowners to offer assistance with requests they may have.
• Answer guest requests for assistance and coordinate with housekeeping, and management to fulfill guest requirements.
• Deal with any guest issues during stay and find ways to resolve issues to the guest's satisfaction.
• May also serve as concierge, assisting guests with directions, restaurant, or entertainment questions, and providing other information about the locale.
• Becoming familiar with and understanding each home on our listing.
• Occasionally going to the homes to deliver things to guests, checking on something for homeowners, or other reasons that may apply.
• Will become adept with reservation system and completing reservations via phone or online.
• Using reservation system and knowledge of homes to be able to make suggestions for inquiries, as well as help guests who have current reservations and have any questions regarding the reservation or the home they have reserved.
• Being familiar with Grand County and Grand Lake is a plus!

What We’re Looking For:

This is a unique role in an environment that requires you to be prepared to handle curve balls and work with diverse personality types to find collaborative solutions. The perfect fit is a detail-oriented, flexible, efficient, and adaptable person.
This is a great role for someone who enjoys the variety of working with different projects, clients, and partners and enjoys being on their feet and outside of the office from time to time. Applicant must be a self-starter with excellent problem- solving skills and ability to think on their feet. You should have a critical attention to detail, organizational skills and confidence to get the job done, sometimes without direction. Excellent time management skills and scheduling day to day tasks efficiently and effectively prioritizing issues are extremely important. Our office works as a collective team and multitasking throughout the day is essential for success.

Please adhere to the following:
*Applicant must live locally or have secured housing for the foreseeable future

*Note* Our office is pet friendly, with one or two “greeters” in the office daily – Please be aware if you have allergies when applying!

Please have resume and cover letter available.

*Interviews will be scheduled beginning after January 1st*

Job Types: Full-time, Part-time

Pay: $22.00 - $26.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Grand Lake, CO 80447: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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