OVERVIEW
The number one goal of everyone in our team is to make our Clients exceptionally happy. The Network Administrator plays an important role in making sure that happens. We are looking for a high-performance detail oriented individual that takes pride in their role and doesn’t mind being pushed to grow personally and professionally.

The Network Administrator will maintain, deploy, configure, and monitor network and server environments for TailWinds Clients.

When help is needed the Network Administrator can turn to other members of the Systems
Engineering Teams or the Service Delivery Manager for guidance and support.

RESPONSIBILITIES & TASKS
CLIENT INFRASTRUCTURE

• Perform proactive Maintenance on Network and Server Infrastructure
• Resolve issues with errors or performance as reported by automated systems or clients
• Ensure uptime requirements are maintained for Network and Server Environments
• Research and make recommendations on upgrades, cloud migrations and workflows

USE OF OUR TICKETING SYSTEM

• Use our Ticketing System to work on and resolve Service Requests and Project Tasks
• Managing and recording all work though our Ticketing System
• Make sure that Client Documentation in well maintained
• Split tickets that have several issues into their own individual ticket
• Make sure that tickets aren’t “stale” throughout the process

JOB DESCRIPTION

USE OF OUR MONITORING & MANAGEMENT TOOL

• Review RMM dashboard and apply remediation actions as indicated by our Processes
• Review regularly scheduled/automated actions as indicated by our Processes
• Create new Network Policies and Procedures as needed
• Monitor network performance and availability

PROJECTS

• Ability to work individually and with a team on client projects
• Responsible for tracking time, updating project tasks and meeting set timelines
• Keep clients up to date on project status and timeline dates.

COMMUNICATION, REPORTING & RISK

• Self-starter
• Communicate to the client the status of their issue every step of the way, notify them of any changes or outages related to their environment
• Submit Timesheets & Expense reports as indicated on SOPs
• Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and

Clients

TEAM WORK

• Follow the schedule provided by the Service Delivery Manager or Service Coordinator/Dispatcher
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
• Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
• Identify opportunities for improvement and make constructive suggestions for change
• Contribute to the process of innovative change effectively
• Undertake other duties as required by the Service Delivery Coordinator, Service

Delivery Manager or CIO

SKILLS AND ATTRIBUTES
REQUIREMENTS

• A love of (and ability to) Solve Problems & Challenges
• Great Communications skills, founded in being a good listener
• Advanced understanding of support tools, techniques and how technology is used to provide services
• Advanced understanding of operating systems, business applications, printing systems and network systems

JOB DESCRIPTION

• Advanced diagnosis skills of technical issues related hardware, software and network devices
• Advanced experience and knowledge of working with the Microsoft 365 Platform
• Must be able to type quickly and accurately while talking on the phone
• A deep desire to deliver an amazing Client Experience
• Advanced knowledge of IT Applications, Software & Hardware
• The ability to speak both Geek and human
• Great Communications skills, founded in being a good listener
• A deep desire to deliver an amazing Client Experience
• Valid Driver’s license
• The ability to keep up with & adapt to the fast-paced IT world
• Experience providing support via remote tools
• Ability to work nights and weekends as needed to complete projects or resolve issues

NICE TO HAVE

• Experience using a Ticketing system / RMM Tool and PSA software
• Experience handling Technical Service Tickets and Project Tasks
• Professional IT Certifications such as CCNA, MCP, MCSA or MCSE, ITIL, ITSM, etc.
• Client Experience Certifications such as Service Desk Habits etc.
• Experience working for a Managed Service Provider (MSP) / IT Support Business.

PERKS

• Get your birthday off
• Health / Dental – BCBS
• IRA Company Match
• Snacks Provided
• Company outings and lunches provided frequently
• A Stand-Up Desk and High-Powered Laptop
• A Proactive Approach to Ongoing Training to help you develop life-long skills

CAREER GROWTH
For someone looking to progress their role, the Network Administrator naturally leads into roles such as: Network Engineer, IT Manager or Director of IT.

Job Type: Full-time

Pay: $65,880.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Relocation assistance
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Birmingham, AL 35211: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Network administration: 4 years (Required)

Work Location: One location

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