IT Business Operations Manager

Job Summary:

The IT Business Operations Manager reports to the Director of IT and is primarily responsible for ERP, Data Science, and web storefront integration. Provides direct supervision to ERP Programmer/Analysts, Data Scientists and consultants. Creates performance goals and completes performance appraisals. Maintains strategic partnership with business operations teams, delivering operational goals and capabilities through people, process and tools. Partners with all departments to monitor the effectiveness of all ERP related functionality. Leverages business intelligence tools and data warehouse infrastructure to provide real-time reporting and analytics. Works very closely with the IT Infrastructure Manager to ensure alignment and support of departmental objectives and metrics under the leadership of the IT Director. Supports overall corporate strategic objectives. Scope of responsibilities includes Gorbel, Inc. and Engineered Lifting Systems & Equipment, Inc. These entities have multiple locations in the US and Canada.

Job Responsibilities:

• Leads IT department and cross-functional projects as required
• Creates and monitors performance goals for direct reports
• Completes performance appraisals for direct reports
• Reviews ERP vendor support contracts annually to control costs and identify service improvement opportunities
• Evaluates vendors and manages vendor relationships
• Leads WNY SUN Group, organizes content and facilitates periodic meetings
• Leads cross-functional ERP Governance Committee
• Monitors KACE Service Desk queue to ensure staff are adhering to controlled Acute Support request process
• Monitors KACE Customer Satisfaction surveys and incorporates feedback into performance appraisals
• Researches ERP system upgrades and new modules to improve reliability business process flow
• Leverages business intelligence tools and data warehouse infrastructure to provide real-time reporting and analytics
• Recommends and implements technology in support of employee enablement
• Recommends and completes professional development training annually
• Contributes to the identification and achievement of operational metrics for the IT department
• Ensures organization is prepared for major changes in ERP system and related services
• Stays current on emerging IT trends, particularly related to ERP, Datawarehouse and Software Development
• Participates in monthly IT department meeting and provides agenda topics

Position Requirements:

• Bachelors degree in an Information Technology related field,
• 5-7 years of experience working with and administering INFOR Syteline
• 3-5 years’ experience directly supervising and mentoring technical staff
• Demonstrated success in managing large, cross-functional projects
• Business acumen and ability to communicate with technical and non-technical people
• Ability to deliver business goals and capabilities through people, process and tools
• Strong risk management skills
• Solid written and verbal communication skills

Preferred Skills and Experience:

• Doc-Trak, Dataviews and Workbenches
• Shop Floor solutions such as barcoding, serialization and labor tracking
• Business Intelligence tools and Datawarehouse infrastructure such as PowerBI and Azure
• Project management tools such as MS Project
• Ability to meet tight deadlines with high quality requirements
• Task management and prioritization skills
• Strong interpersonal communication skills