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We are actively seeking an experienced LPN professional to support our client and facility outreach functions, generate private pay/private duty leads, and expand our private duty client base in select communities in the Boston Metro area. The LPN/Client Services Manager will have strong knowledge of long-term care and/or aging services in the region.

RESPONSIBILITIES:

Engagement/Outreach

• Cultivate key referral sources including healthcare facilities, physicians, eldercare facilities, Medicare agencies, and nursing homes in order explore and identify homecare needs and opportunities
• Achieve agreed upon sales targets on a periodical basis
• Develop and maintain prospects, clients, and referral sources databases for contact/and or mailing lists
• Understand, explain, and promote agency services to key communities, facility leaders, discharge planners, patient families and others
• Perform client intakes and follow sales process from lead through start of care, and maintain quality oversight for private pay patients and families
• Respond to family and consumer inquiries related to homecare services and offerings.
• Schedule and perform intake and introductory meetings with new/potential patients.

Operations Support

• Data entry relating to staff profiles and availability for new hires within the operating software system.
• Act as a point of coordination between MA office and support services from central office in Philadelphia, PA.
• Manage and coordinate scheduling for caregivers and clients.
• Assist with operations-related tasks, including relevant HR functions, and billing and payroll processing.
• Answer questions, transfer calls, and take messages as appropriate.
• Monitoring staff clock ins and outs through the HHA Exchange call dashboard.
• Availability for on call rotation once per month with bonus pay (after hours emergency staffing call management).
• Other relevant duties as assigned by management.

QUALIFICATIONS:

• Bachelor’s degree in marketing, healthcare, or related field preferred desirable
• Current, active LPN license in good standing
• Minimum of 1 year of proven marketing and/or patient and community relations experience within home care, hospice, hospital, or long-term care sectors in the Boston Metro region.
• Requires valid driver’s license, and insurance (mileage and parking paid for).
• Excellent communication and customer service skills
• Proficient with MS Office, Google Drive and and other relevant business software platforms

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Medical specialties:

• Geriatrics
• Home Health
• Hospice & Palliative Medicine

Physical setting:

• Long term care
• Outpatient

Standard shift:

• Day shift

Weekly schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Language:

• English (Required)

License/Certification:

• LPN Certificate (Required)

Work Location: One location

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