Summary:

Under the direction of the Director of Information Technology, the IT Support Specialist will provide system analysis and ongoing support of multi-service clinical and administrative software programs and applications, troubleshoot problems, provides software training services, support the daily interface between clinicians/medical and administrative support staff with process initiatives, and plans, coordinates, and implements projects on schedule. The IT Support Specialist communicates with peers and supervisors, speaks in front of groups, and assists with writing policies, procedures, and training materials.

Essential Duties and Responsibilities

• Serve as the coordinator for all clinical and administrative programs and applications, consulting with the staff and outside organizations in customizing software and training individuals in the daily operation of these systems.
• Supports EMR, Finance, HR and Administrative systems such as Cerner, NAV, Sage and Records Management Systems.
• Work with other staff with responsibility for a broad range of activities surrounding the implementation of a comprehensive, standardized integrated health care information system
• Maintain knowledge of computer system technology and support other’s knowledge of decision support tools, reporting methodologies, data design, and definitions.
• Perform software application troubleshooting to diagnose system problems and data translation issues.
• Analyze and test software functionality; identifies and resolves problems within scope of authority.
• Meet with end users, medical, administrative, and technical staff to analyze problems and develop technical solutions.
• Coordinate resolution of software effectiveness issues
• Periodically reviews the site parameters and local tables with each application for accuracy and completeness.
• Coordinate implementation of new software products.
• Evaluates processes related to information flow; serves and liaison among various Chugachmiut teams concerning processes.
• Assists and/or provides training on current software applications and new features.
• Check applications for operating efficiency; identifies patterns in the problems reported and recommends programming, process and training improvements.
• Researches new rules and regulations to update compliance guidelines and procedures.
• Participate in coordination meetings to resolve issues.
• Retrieves, reviews, and compiles data for reports as directed.
• Reviews patient database to monitor records and clarify and resolve discrepancies.
• Complete special projects and other duties as assigned or required. Provide end user support over the phone and in person.
• Monitors and assures Provider Credentials are current
• Conforms to safety policies and general housekeeping practices.
• Demonstrates sound work ethics, flexible, and shows dedication to the position.
• Demonstrates a positive attitude, is respectful, and possesses cultural awareness and sensitivity toward clients and co-workers.
• Keeps customer service and the mission of the organization in mind when interacting with all clients, co-workers, and others.
• Expected to be prepared to start shift at scheduled time, meet attendance standards, and work the hours necessary to perform the essential functions of the job.
• Employees are expected to embrace, support and promote the core values of respect, integrity, trust, compassion and quality which align with Chugachmiut’s Mission and Vision through their actions and interactions with all patients, staff, and others.
• Conforms to Chugachmiut policies and HIPAA regulations.
• Performs other duties as assigned or required.

Qualifications

• Bachelor’s degree in IT, business or equivalent combination of education and experience preferred.
• Four (4) years of technical support experience
• Experience working with the Alaska Native Tribal Healthcare System preferred
• Experience in cross-culture setting preferred

Knowledge, Abilities, and Skills

• Technical knowledge of EHR, Finance, HR, and Records Systems
• Knowledge of medical terminology, including medical terminology, anatomy, physiology, concepts of disease suffixes and roots, accepted abbreviations, and pharmaceutical terms to accurately spell diagnosis and procedures.
• Knowledge of medical record forms, formats, filing system and IHS standard codes to establish, analyze, locate, and maintain medical records.
• Knowledge of patient care activities, and how the services and functions interact.
• Knowledge of Local Area Network (LAN) and Wide Area Network (WAN) Principles.
• Knowledge of customer service concepts and practices.
• Knowledge of business office administrative procedures, use, and operation of standard and complex office equipment.
• Knowledge of the 1974 Privacy Act is required as the use of personal information and patient records is an integral part of the position and the privacy of individuals must be protected to the fullest.
• Knowledge of the Alaska Tribal healthcare delivery environment.
• Skill in troubleshooting computer software applications in multiple operating system environments.
• Skill in training users in specialized software applications.
• Skill in data collection and analysis.
• Skill in understanding medical records procedures and protocols.
• Skill in establishing and maintaining cooperative, effective working relationships with co-workers, contractors, and representatives from other local, state, federal, and tribal agencies.
• Skill in operating standard office equipment and a personal computer, utilizing a variety of complex software applications, including medical billing programs.
• Skill in conducting successful telephone consultations and operating a complex phone system.
• Skill in assessing and prioritizing multiple tasks, projects and demands.
• Skill in organizing, problem-solving, priority setting, and accomplishing deadlines.
• Ability to research, analyze, and summarize various types of complex data.
• Ability to translate technical terminology for understanding by non-technical audiences.
• Ability to establish and maintain effective working relations with co-workers, contractors, and representatives from other local, state, federal, and tribal agencies.
• Exceptional communication, organization, critical thinking, and analytical abilities.

Hours and Benefits

Hours of work are 8:30 a.m. to 5:00 p.m. with an hour for lunch.

This is a full-time 37.5 hours per week and 1950 hours per year position.

Chugachmiut maintains a drug/alcohol free and non-smoking environment.

Benefits:

Chugachmiut offers its employees a generous and robust benefits package.

Please visit www.chugachmiut.org for a complete list of our benefits.

Chugachmiut has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.

Notice to Applicants:

All applicants offered employment with Chugachmiut will be subject to a background investigation. Offers of employment are contingent on the successful completion of a background investigation conducted in accordance with Chugachmiut policy and Public Law 101.630.

Every offer of employment with Chugachmiut will be made contingent on a background investigation. The nature and extent of the investigation will depend on the job duties of the position for which an offer is made.

USE OF INFORMATION OBTAINED IN A BACKGROUND INVESTIGATION

Information obtained from a background investigation will be considered for employment purposes as permitted by federal and state law and in accordance with Chugachmiut’s policy.

Information will be reviewed to determine:

• Whether an individual made false statements or material omissions on an application for employment or during an interview;
• Whether an applicant or employee, based on the job duties of the position in question, poses a threat to security and/or employee safety in the workplace; and
• The likelihood of an applicant or employee being successful and productive on the job.

E-Verify

Chugachmiut participates in E-Verify and will provide the federal government with the Form I-9 information to confirm authorization to work in the United States once a candidate is hired. If E-Verify cannot confirm authorization to work, written instructions will be provided and an opportunity to contact the Department of Homeland Security or Social Security Administration for resolution.

Job Type: Full-time

Pay: From $30.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location

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