The service manager

One of the most important roles in any service business is the service manager. This is the person who connects your company to your clients. This is the person who keeps your technicians on task, focused on the most important priorities, and constantly improving. The service manager is a lot like a conscientious parent who keeps everything going.

Service Manager Daily Roles and Responsibilities:

• Focus on making every work hour a profitable hour for the company.
• Follow all company standards and procedures as currently documented.
• Track all work billable or not for the entire technical team.
• Provide an excellent example of customer service on all levels for the company.
• Mentor Technicians on any aspect of their position.
• Coordinate and schedule resources for service requests.
• Manage activities of all technicians.
• Manage the workflow of all service requests.
• Work Service Requests as assigned according to the company workflow procedures.
• Provide clients with one-to-one or one-to-many customer service as needed.
• Review tech time cards to ensure they are being kept up to date in real time.
• Review and manage the Service Request (SR) backlog as needed to ensure all SRs are correctly prioritized, scheduled and moved through the system as desired.
• Check with each technician at the end of the day and note all issues requiring priority attention.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Relocation assistance
• Retirement plan

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Victoria, TX: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT management: 1 year (Preferred)

Work Location: One location

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