What is Warren County?

In Warren County, you are met by the landscape of the Allegheny River and Allegheny National Forest. This is a great place to work and play. While enjoying a meaningful and fulfilling career, you can spend your off time at one of the many family-owned restaurants and shops, walking or biking the many trails, kayaking either the Allegheny River or Conewango Creek, or watching the sun set over the Allegheny Mountains.

Warren County is located about 20 miles south of Jamestown, NY; 60 miles southeast of Erie, PA; 90 miles south of Buffalo, NY and about 140 miles north of Pittsburgh, PA.

Warren County is a clean, safe and welcoming place to call home. It’s a great place to raise children and grandchildren, enjoy nature, and be free of the hustle and bustle of a city life, but have some city life.

What are we looking for?

IT Help Desk Technician

Compensation: $40,000-$45,000/year

Description

Warren County is looking for a proficient help desk technician with knowledge on working within a corporate domain system. The help desk technician will be responsible for providing technical assistance with computer systems, hardware, and software. As the help desk technician, you are responsible for responding to emails, tickets, phone calls, and offering support to customers using computer systems, hardware, and software.

To be a successful help desk technician, you should be well versed in all aspects of computer systems configuration, setup, and maintenance. You should have excellent interpersonal and communication skills.

Responsibilities:

• Respond to queries on the phone, via email, via ticket, in person, or through remote access.
• Offer technical assistance on delivery, configuration, set up, maintenance, and troubleshooting of computer systems
• Train end-users
• Write and edit training documents
• Write and edit process documentation
• Install computer, server, and software updates.
• Stay up-to-date on the latest security threats and their remedies
• Install computer and server obsolescence replacements
• Maintain an accurate and up-to-date Asset Inventory
• Help plan and facilitate capital purchases
• Run and terminate cable (ethernet and coax (RG-59))
• Monitor various system logs (backups, antispam, firewall)

Requirements:

• 2 years of help desk experience OR 1 year of help desk experience and an Associate’s degree in Computer Science or Computer field OR Bachelor’s degree in Computer Science or Computer field
• A strong working knowledge or computer systems, hardware, and software
• Experience working in a domain environment
• Knowledge of Domain server environment (Server 2016,2019)
• Must be able to pass a full FBI/Pennsylvania State Police background and remain in good standing to acquire CJIS Level 4 certification
• Must be willing to be finger printed
• Excellent communication and interpersonal skills
• Ability to type 50+ words per minute
• Basic networking understanding
• In depth knowledge of Windows 10 and 11 Pro
• Must be able to work in a high stress environment and respond quickly to Court related computer situations
• Skilled with Microsoft Office
• Desire to learn
• Experience in research (for troubleshooting steps)

Nice to have:

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Experience with Spiceworks ticketing
• Experience with domain user account setup
• Experience with on-premise Microsoft Exchange
• Experience working in County or Local Government

What makes Warren County so great?

Warren County is more than just a government job, we are working towards greater goals with the entire county tax base in mind. When you join Warren County you are part of something bigger - along with caring for Warren County residents, we also care for our employees. We offer a variety of benefits including:

• Generous Starting Benefits including:
• 13 Holidays
• 2 Personal Days
• 10 Sick Days
• Accrued Vacation Days (with the opportunity for more as you stay with us)
• Medical, Dental, Vision – with a small employee contribution
• Life - Fully Employer Paid
• Defined Benefit Pension Plan with an interest match of 4%
• And more!

Come Grow and Thrive With Us!

TO APPLY: Interested candidates should submit a resume to:

Tina Britt, Human Resources Administrator, 204 Fourth Ave, Warren, PA 16365 Warren County job applications are available for download electronically at https://warrencountypa.gov/1195/Human-Resources/

This job posting is active until filled.

Condition of Employment:

Criminal History Background Check

This position is typically operating Monday – Friday from 8:00 am – 4:30 pm. This position could require work outside of those normal operating hours to accommodate system changes or troubleshooting.

Warren County is an equal opportunity employer and will consider applications for employment regardless of race, color, religion, sex, national origin, age, marital or veteran status, presence of a non-job-related medical condition or handicap, or any other legally protected status.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Warren, PA 16365: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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