TSI, is a leading supplier of specialized business process outsourcing (BPO) services that are delivered in our call centers through a diverse workforce across North America supporting clients in multiple vertical markets comprised of banks, energy and utility companies, health care providers, universities, and government organizations. We support the entire customer lifecycle that includes customer acquisition, full loan servicing, delinquency management, and collections utilizing a combination of voice, chat, email, SMS, and interactive voice messaging channels. As a result, employees enjoy the opportunity to grow, develop and build long-term careers in exciting industries, supporting the best brands in business, all while earning tenure with a specialty BPO leader. TSI represents a new company name, but one with over 40 years of experience and success serving these markets.

Principal Responsibilities

Represents the Company in a professional manner following the Company’s standard policies and procedures. Reflect our vision, mission and core values throughout our business.

Knowledgeable about the employee handbook; communicates changes in policies and procedures while ensuring proper compliance by assisting employees at all levels with questions/policy application.

Counsels management team on appropriate steps to be taken regarding performance concerns and the corrective action process inclusive of potential terminations.

Conducts and/or supports investigations into complaints brought forth directly or anonymously through internal channels.

• Ensure Human Resource Information System (HRIS) and employee record files are regularly updated with information and data about employee demographics, personnel movements, commendations, corrective or disciplinary actions, and separations.
• Conduct audits of employee records to ensure accurate record keeping and complete updates and follow-up as necessary.
• Prepare reports through HRIS as required and prepare ad hoc reports for various Human Resources areas.
• Coordinate and collaborate with Human Resource staff within various concentrations to ensure efficiency and timely service to employees.
• Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations relating to job duties.
• Establishes and maintains relationships with internal and external customers.
• Collaborates with recruitment on as needed basis for onboarding and potential applicant background review to ensure alignment with Company and Client policy.

Assist with the processing of new hire I9s and may assist with auditing process.

• Respond to Unemployment Claims, Verification inquiries and other third-party requests.

Support operations by counseling, assisting, and answering questions from employees, managers, and former employees regarding general benefit and payroll related matters.

Collaborates with Corporate Benefits and LOA administrators to assist in the monitoring and adherence of LOA claims and assists with communication and appropriate follow up by acting as a liaison between parties.

Ensures compliance with all federal/state laws and regulations, including affirmative action plan compliance.

Requirements:

• Knowledge, understanding, and compliance with Company policies and procedures.

Basic knowledge of employment laws and practices.

• Maintain knowledge of functional area and company policies and procedures.
• Ability to identify problems, seek resources for guidance, analyze and implement resolutions using judgement that is consistent with Company standards, practices, policies, procedures, regulation or government law.
• Perform other duties as assigned by management.

Qualifications

• High School Diploma required. Bachelor’s Degree or if undergraduate, with relevant work experience preferred.
• Previous human resource support experience preferred.
• Proficient personal computer skills, including Microsoft Office.
• Excellent interpersonal, written, and oral communication skills.
• Ability to work independently, take initiative, and respond to rapidly changing priorities in a multi-tasked environment.
• Ability to maintain highest level of confidentiality.
• Ability to work in a team fostered environment.
• Ability to work in a multi-tasked environment.
• Ability to prioritize and organize work.

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company.

TSISP