Job Detail

Helpdesk Analyst I

Helpdesk Analyst I

Ajinomoto Foods North America

Oakland, MS

Job ID : 52624d6a32507a354a3045672b31377661413d3d

Job Description :

Overview

The Helpdesk Analyst (I) will perform First level technical support and service restoration for daily operations in a complex, distributed computing environment. The position will need to handle onsite and remote end-user support of a wide variety of systems and applications with a focus on monitoring the helpdesk queue and providing end-user onsite support. The position will be required to handle complex incidents with minimal oversight and reports to the Helpdesk Manager. This position will be based in Oakland and 50% travel to other north America based manufacturing plants.


Responsibilities
  • Ensure the efficient utilization of IT resources.
  • Supports the development and maintenance of all documentation related to network, systems operations and disaster recovery.
  • Deploy and troubleshoot PC hardware, mobile devices, and network printers
  • Imaging and troubleshooting of Microsoft Windows 10, handling SCCM.
  • Provide instruction and troubleshoot Microsoft Office
  • Troubleshoot a wide variety of systems and applications
  • Utilization of Active Directory for user management
  • Monitors helpdesk queue and uses it to track incident status and resolution
  • Maintain system inventory
  • Support local server, network, cabling work for Infrastructure/Network team.
  • Identifies tasks to be escalated and assigns to appropriate personnel
  • Other tasks as assigned by other IT team members
  • Requires 50% travel to other Manufacturing plants to support local users
  • Participate in on call rotation schedule with other team members.


Qualifications
  • 3 years of experience minimum
  • A+ and/or MCSA preferred
  • Ability to lift up to 40 pounds
  • Good communication skills (verbal and written)
  • Ability to prioritize and execute tasks in high-pressure environment
  • Requires 50% travel to other Manufacturing plants to support local users.




PI199185728

Company Details :

Name : Ajinomoto Foods North America

CEO : Takaaki Nishii

Headquarter : Tokyo, Japan

Revenue : $10+ billion (USD)

Size : 10000+ Employees

Type : Company - Private

Primary Industry : Food & Beverage Manufacturing

Sector Name : Manufacturing

Year Founded : 1909

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Details

: Oakland, MS

: 35773 - 49358 USD ANNUAL

: 26 days ago

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