About us

Tucker Company Worldwide is a small business in Haddonfield, NJ 08033. We are innovative, fast-paced, rewarding and our goal is to provide high quality service to our customers, while cultivating a rewarding and fun work environment..

Our work environment includes:

• Company perks
• Work-from-home days
• Modern office setting
• Lively atmosphere
• Casual work attire
• Regular social events
• Growth opportunities
• Safe work environment
• Wellness programs

Tucker Company Worldwide, Inc.

Tucker Company Worldwide, Inc. is a family-held, third-generation corporation with a proud legacy of leadership celebrating its 60th anniversary in business. We believe in the importance of investing generously in our people, business, industry, and local community. Tucker Company is the oldest privately-held freight brokerage in North America, specializing in notoriously complicated freight, like temperature-controlled, oversized, and high-value, high-security shipments. We help transportation professionals for some of the world’s top brands ensure the safe, on-time delivery of their freight using carefully designed procedures, cutting-edge technologies, and award-winning service. Whether the shipment is oversized, delicate, high-value, or hazardous, we’re prepared to manage it with the utmost care.

Heavy Haul + Flatbed - Customer Experience Specialist Overview:

Heavy Haul + Flatbed - Customer Experience Specialist (“CES”) provides a fundamentally important role for Tucker, and will serve as a specialized asset for the company to grow and scale faster. Primary focus is to manage the company’s largest volume Heavy Haul + Flatbed customers, supporting the sales team’s efforts to grow and satisfy customers by building strong relationships with many stakeholders within and connected to each existing customer. Duties will include (a) improve customer penetration and satisfaction, focusing on winning new repeat lanes; (b) accept and enter loads into our TMS, set appointments, and turn shipments over to CSR team; (c) manage the variety of customer reporting as required; (d) continually farm and sell within our largest accounts, looking for opportunity; (e) carefully execute the highest level of customer service possible; (f) effectively and proactively communicate to the Sales Team and Senior Management to ensure allocation of resources and / or overall company alignment.

Job Duties and Responsibilities:

• Carefully cultivate, grow and deepen relationships with managed accounts, effectively cultivating multiple layers of contacts within our customers’ businesses by pro-actively reaching out to add new contacts, strengthen relationships with existing contacts and ensure that all internal stakeholders are introduced to any new external stakeholders.
• Grow volume and profitability of existing customers, by providing professional service, timely and accurate responses to quote requests and all other inquiries.
• Focus on 100% customer satisfaction in existing lanes through collaboration with CSRs, and winning new lanes for Tucker.
• Farm and sell within our largest Heavy Haul + Flatbed accounts.
• Support, and collaborate with Sales and Senior Management regarding these accounts through pro-active identification of opportunities for additional business or process improvements.
• Know and understand secured carrier programs where applicable.
• Close deals, accept and enter loads, set appointments, and “gift wrap” loads for Capacity Reps. to cover, update customer on status, problems, issues, successes, and follow up after delivery. Ensure TMS contains all necessary information concerning shipment details, freight handling requirements, and all customer needs and expectations.

Other Responsibilities Include:

• Track and trace certain hot customer loads; even cover freight when required, through CSM collaboration.
• Pre-release billing audit, to confirm pricing including accessorials, ensure data fields are complete, and/or ensure EDI compliance, release loads.
• Professionally provide pro-active communication to the account, and all stakeholders.
• Listen carefully to customer feedback, expressed and implied, integrate it into our team.
• Understand the marketplace, read about it thoroughly, and be able to integrate this knowledge into customer discussions regarding pricing concerns, carrier availability and other areas where market conditions effect the customer .
• Occasional travel to accompany Sales and/ or Senior Management may be required.
• Prepare and co-present agenda items for customer meetings: weekly; quarterly or as required.
• Conduct conversational, higher level transportation and logistics topics with ease.
• Confidentially handle all information in accordance with company policies.

Skills, Education and Experience:

College degree strongly preferred. 3-5 years of experience in Heavy Haul + Flatbed sales or dispatch for a truckload broker or carrier is preferred. Successful candidates will demonstrate strong organizational skills, particularly strong written skills, acute attention to detail, and the ability to work well within a team. Position requires strong personality traits, to allow highly persuasive, professional, unflappable and savvy customer service, while ensuring all necessary details regarding a diverse customer base are met perfectly by our service team. Strong conflict resolution skills; candidate must be able to identify challenges that need to be met and overcome, diplomatically and effectively.

Equal Opportunity Employment:

Tucker Company is dedicated to promoting and supporting diversity within our workplace. We provide an environment that promotes respect, integrity, teamwork, achievement, and acceptance regardless of age, disability, education, gender, gender expression, gender identity, job level, marital status, military status, national origin, parental status, pregnancy, race, religion, sexual orientation, socioeconomic status, or other protected factors. Tucker Company is committed to equal employment opportunities and providing reasonable accommodations to applicants with physical and/or mental disabilities. Equal employment opportunity applies to all policies and procedures relating to recruitment, hiring, compensation, benefits, promotion, termination and all other terms and conditions of employment. Employees are encouraged to discuss equal employment opportunity-related questions and issues with People and Culture. The Company does not allow any form of retaliation against individuals who, in good faith, raise issues of equal employment opportunity.

Job Type: Full-time

Pay: $60,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

Supplemental pay types:

• Bonus pay

Trucking home time:

• Home daily

Application Question(s):

• Any direct experience in Heavy-Haul/Flatbed sales or account management?
• How many years?

Work Location: One location

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