We are changing healthcare at One Medical/Iora Health. How will it change you?

On September 1, 2021, One Medical acquired Iora Health, a human-centered primary care organization focused on people 65+ on Medicare. By joining forces, we're able to better address the needs of seniors — an important step in our mission to transform healthcare for all.

About Senior Health:

At One Medical/Iora Health we are transforming health care, starting with primary care. We created a high-impact relationship based care model that particularly benefits adults on Medicare and those who might need more attention. Our care model changes everything - the team, outcome-focused payment, customer service, and the technology that supports our care.

We know that when you invest in relationships with people, you can help them live happier and healthier. Our patients get a team that respects and listens to them. We get paid to keep our patients healthier, and it works - we are successfully improving the lives of our patients while lowering costs.

The Opportunity

The Medical Assistant (internally referred to as Health Coach) is responsible for a panel of patients and, in collaboration with other members of an integrated primary care team, helps patients meet their preventive, chronic and acute care needs. Health Coaches engage patients and encourage them to take an active role in their health by providing them with the tools necessary to make healthy lifestyle choices and adopt lifelong healthy behaviors.

The Health Coach's primary responsibilities center around establishing trusting, supportive, collaborative relationships with patients and their families. Health Coaches build relationships with patients in a clinical setting, working alongside medical providers, other health coaches and a behavioral health specialist in a collaborative, empathetic team.

What you'll likely work on:

CLINICAL

• Actively engage a panel of adult and/or geriatric patients.
• Greet patients and families in reception, bring them back to rooms, establish an agenda, and work with the patient to ensure a pragmatic care plan is established.
• Capture relevant information about the patient's health and healthcare experience, take vitals, administer point-of-care testing, and perform standard age and condition-appropriate screening assessments
• Take responsibility (in partnership with providers) for the health of a population of patients and monitor and track whether those patients are up to date on preventive measures
• Learn about the chronic health conditions that span the patient population
• Provide patient education on chronic disease management
• Provide anticipatory preventive guidance to families with children

COACHING

• Establish healing relationships with members and families
• Learn to employ confidence-promoting techniques in patient communication and develop patient self-efficacy to better manage health
• Communicate with patients by phone and email and invite in the physician when necessary.
• Help patients understand their chronic conditions, why they matter, and how they can manage them
• Assist families and children in developing sustainable behaviors for wellness and prevention
• Coach patients using an action-planning model based on motivational interviewing techniques
• Collaborate with other team members to facilitate group events and classes for patients

OPERATIONAL

• Assist with the coordination of care across the continuum, such as: scheduling appointments with specialists, coordinating referrals, and sharing or transferring information with the patient's internal and external care team
• Participate broadly in the daily operations of a primary care practice, such as: Answering incoming phone calls, assisting with front desk inquiries, and ensuring general upkeep of the clinical space
• Learn core insurance benefits to facilitate care navigation
• Present on areas of interest/expertise in health and wellness to team members and patients
• Contribute to open team forums on problems and process improvements by listening, sharing input and ideas, and enacting decisions and plans.

You'll be set up for success if you have:

• Must be a licensed and registered Medical Assistant
• Experience in a service environment
• Able to articulate Iora values in relation to service and performance
• Interpersonal communication skills with exceptional listening abilities
• Compassionate, kind, and open-minded
• Teamwork experience
• Written communication skills
• Excited about joining a young organization transitioning from its start up phase to one with more structured processes
• Some clinical experience is a plus, such as EMT, CNA, or Phlebotomy certification

Benefits designed to aid your health and wellness:

Taking care of you today

• Paid sabbatical after 5 and 10 years
• Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
• Competitive Medical, Dental and Vision plans
• Free One Medical memberships for yourself, your friends and family
• PTO cash outs - Option to cash out up to 40 accrued hours per year
• Competitive salary: $23.00/hour

Protecting your future for you and your family

• 401K match
• Opportunity to participate in company equity programs
• Credit towards emergency childcare
• Extra contributions toward maternity and paternity leave
• Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
• Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

This is a salaried, full-time role based in Sun City area.

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