If you are interested in a full-time position, year round or just for the summer, apply today! Check out our website at www.glcc.org and download an application. All employees are eligible for discounts at both the Conference Center and the Golf Courses of Lawsonia.

Position Description

General Requirements

• Appreciate GLCC’s mission and values.
• Ability to follow operating procedures that allow large numbers of people and transactions to flow smoothly.
• Outgoing “people person” with excellent verbal and written communication skills.
• Ability to work well as part of a team, as well as alone.
• Always be humble and kind towards all GLCC guests, staff, volunteers, and donors.

Specific Requirements

The Guest Services Representative provides an excellent check-in and check-out experience. The Guest Services Representative should answer guest questions or help seek resolutions to issues as they arrive, in a warm and professional manner. In other words, to make calling or coming to the front desk an experience our guests, groups leaders and staff look forward to.

Responsibilities

• Process various types of financial transactions and maintain accurate count of cash box.
• Handle guest requests and issues.
• Efficient and effective use of the property management system used for creating reservations, taken by phone, email, fax, or US mail.
• Review the contracts and/or summaries for the groups that are arriving and departing. Make sure keys and meal tickets are ready to go, when applicable.
• Work on incoming groups as assigned, making sure all reservations are entered in the property management system correctly according to their contract.
• Communicate with co-workers prior to and following shift, any information regarding guests, other departments, or events that happened during shift.
• Communicate respectfully and effectively with guests, volunteers, all staff members, and donors.
• Perform other tasks and duties as assigned.

Education and Recommended Experience

• Proficient in Microsoft Word and Excel
• Able to learn computer property management systems.

The specific responsibilities of the Guest Services Representative may change as Green Lake’s ministry develops.

Job Class: part-time, hourly, non-exempt

Work Schedule: flexible work shifts may be required, including evenings, weekends and holidays

Physical Requirements: may need to stand for long periods of time

Job Types: Full-time, Part-time

Pay: $11.00 - $14.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Application Question(s):

• Our mission is, to provide a special Christian environment of hospitality, equipping, renewal, networking, and stewardship that helps people discover God's better version of themselves and their world.

We value; Selfless Service, Exceeding Expectations, Humility, and Kindness.

Based on our mission and values, why would you be a good candidate for the position you are applying for?

Work Location: One location

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