Gelato Boy is seeking a Shop Supervisor for our Denver location on the 16th Street Mall. You will be responsible for the day to day operations of the scoop shop.

The Gelato Boy Shop Supervisor is someone who thrives on challenge and continually looks for opportunities to learn and inspire others around them. As a Shop Supervisor responsibilities for day to day operations in the shop include but are not limited to: scheduling, staffing, product ordering, product quality, employee development, customer engagement, health code standards and much more. A Shop Supervisor should be comfortable taking responsibility and delegating it.

This role is about 85% working and running shifts (where you are eligible for tips) with about 15% of the time being administrative work.

Customer satisfaction always takes priority but efficient restaurant operations make it possible. They are friendly, positive, and enthusiastic and they are Gelato Boy ambassadors.

Responsibilities

• Effectively lead the shops while present and away

• Maintain a strong team who focuses on hospitality

• Responsible for monitoring training and development of new employees

• Lead each shift by delegating duties, assigning tasks, directing staff in regards

to customer service, and following up with all team members

• Must be proficient in each area of Gelato Boy to assist when necessary

• Acts with integrity and honesty while promoting the Gelato Boy culture

• Follow inventory control procedures to reduce product loss

• Maintain cleanliness and organization throughout Gelato Boy including the shop,

kitchen, storage and all other areas we operate

• Manage time effectively and meet all job responsibilities

• Maintain a positive work environment for employees and customers

• Ensure all gelato, coffee, waffles, milkshakes, etc. are prepared according to

Gelato Boy’s standards of quality

• Check food quality and temperatures throughout the day to maintain Health and Safety regulations

• Follow proper sanitation and safety procedures

• Maintains regular and consistent attendance and punctuality

• Lead by example: show other employees how they should talk to customers, be proactive and optimize down time, treat other employees, vendors, and anyone else you cross paths with while representing Gelato Boy with respect

• Communicate consistently with Management to keep everyone in the loop on the status of employee performance, the shop, and other necessary areas for smooth operations

Shift Expectations

• Most shifts are in the evening and on the weekend. Availability at these times is required.

• Must be able to be on your feet for 8 /hrs a day

• Should be able to lift at least 25 lbs

• Must have strong communication skills

• Should enjoy working in customer service

Benefits

• Hospitality Training
• Lots of free gelato!
• Paid Time Off
• Sick Leave
• Competitive Wages and lots of Opportunity for Growth
• Great Tips!
• Tips available when working FOH shifts.

Job Types: Full-time

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Employee discount
• Paid time off

Experience level:

• 1 year

Restaurant type:

• Coffee shop
• Quick service & fast food restaurant

Weekly day range:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
We are adapting to make sure shops are safe for our team and guests.

Application Question(s):

• What makes you a good fit for Gelato Boy?

Experience:

• Supervising experience: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: One location

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