Field Service Technician

Smith Power Products, the MTU Distributor for Colorado, is seeking applications for Field Service Technicians to operate in the Greater Denver Area (Front Range) of Colorado.

We are looking for experienced diesel engine mechanics for our field service technician addition to our team. We have a fast paced, fun work environment, working with the leading edge of diesel & gas power train technologies. We take pride in providing a safe work environment and lasting career opportunities for people to grow and develop their skills. This field service technician works on industrial diesel engines that produce up to 4000 H/P for applications such as mining, the oil and gas industry, power generation, C&I, agriculture, etc. On this team we help you further your expertise in diesel engine knowledge, an extreme attention to detail, and understanding of complete failure analysis. Our skilled professionals help our customers analyze the failure and push for further product life through maintenance practice changes. Our builds, are backed by the factory and performed to OEM standards.

The field service technician works with minimal direct supervision in diagnosing, troubleshooting and repairing engines and related heavy equipment at the customer's site, or in shop as needed.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Administrative :
Maintains truck and crane inspection logs on a daily basis. Completes and complies with DOT log rules. Completes service reports daily that are legible and have proper grammar and sentence structure, and transmits photos, timecards, service reports, and other information through e-mail or mobile app. Maintains good customer records on jobs that have been assigned. Maintains expense receipts for accounting purposes.

Organizational :
Works with the Parts Department, Field Service Coordinator, Product Support Representatives, and Sales Department to meet all of the customer's needs.

Interpersonal :
Communicates with customers on the diagnosis and status of repairs, parts, and other concerns. Teaches and coaches other technicians in the field. Communicates customer issues to Field Service Coordinator.

Sales :
Promotes Smith Power Products, Inc. services and products to customers.

Technical :
Accurately troubleshoots and repairs equipment the first time. Completes job within reasonably expected labor guidelines. Reads, understands, and applies electrical and hydraulic schematics to repair work. Safely rigs or hooks components for lifting. Removes, repairs, and installs major components in varying configurations of equipment. Maintains tooling in good working order as per MSHA and OSHA regulations. Makes determinations in the field on warranty repair and guidelines, in coordination with Field Service Coordinator, and communicates with customer during decision making process. Maintains service vehicle in safe and good repair. Pre-plans and schedules truck services/safety inspections with foreman.

ESSENTIAL JOB REQUIREMENTS

Minimum Education Required: High School Diploma or GED and Relevant accredited courses

Minimum Experience Required: Three + years' experience servicing MTU Engines

Administrative / Clerical Experience - Basic Level

Customer Service Experience - Intermediate Level

Sales Experience – Basic Level

Technical or Mechanical - Advanced

Certificates, Licenses and Registrations Required: DOT Health Card, Class A Driver's License and MSHA 5023 Certification. (We will assist in obtaining these certification for the qualified technician).

Required Skills and Competencies:

Data Entry

Organizational Skills

Telephone Skills

Communication Skills

Safety Knowledge

Math Skills

Reading / Writing Skills

Product Knowledge

Reasoning Skills

High Mechanical Aptitude

Other:
Ability to work independently with little or no direction

Well-rounded knowledge of equipment

Computer Skills:
Microsoft Word - Basic

Microsoft Xcel - Basic

Mircosoft Outlook - Basic

DBS - Intermediate

MTU Diasys - Advanced

Wages:

Standard technician pay grade and scale will apply

Exceptions

In some situations, it may be necessary to have an employee start in this role that is not currently qualified in one way or another. In those situations, a probation period may be established for the tech to get up to the standard for this role.
Other duties as assigned by Manager

Other relevant information:

Smith Power offers great benefits including medical/dental/vision insurance, 401K, and more.

Smith Power Products is an EEO/AA/Veterans/Disabled employer.

Job Type: Full-time

Pay: $34.00 - $40.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Frederick, CO 80530: Reliably commute or planning to relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: One location

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