Jones Ford in Casa Grande is Immediately Hiring for an Experienced Service Advisor for is Service Drive. We are looking for an advisor that prides themselves on Customer Service, exceptional follow up, and an eagerness to succeed in building a repeat and referral pipeline!

The Service Advisor has the opportunity to interact with hundreds of Customers to build Customer loyalty by developing trust and ensuring confidence in Jones Ford Buick GMC as a repair facility for their vehicles safety and reliability. This role requires someone who is passionate about taking care of the Customer and helping them turn an unpleasant event into a positive experience. This role requires juggling many Customers, priorities, communication and follow-up throughout the day. This position interacts daily with Customers, Technicians, Parts Associates, Cashiers, and Service Manager.

Responsibilities and Duties:

• Setting, confirming and preparing for appointments with customers to expedite their service experience.
• Greeting customers in a timely and friendly manner.
• Determining vehicle needs based on customer information and a vehicle walk-around. Using a selling process to assist customers in planning for on-going required maintenance of their vehicle.
• Producing repair orders for customers with full transparency including cost and time estimates.
• Communicating frequently with Technicians and Parts Associates to ensure timely completion of work.
• Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed.
• Creating a great vehicle delivery experience for the Customer.
• Following up with Customers to ensure satisfaction. Setting and achieving targeted sales goals.
• Gaining superior product knowledge to effectively help Customers with service maintenance requirements and warranty information.
• Providing an exceptional customer experience to drive loyalty.
• The performance of a Service Advisor is measured by achieving: Targeted sales goals, & Targeted Customer Satisfaction Index

Qualifications and Skills:

• High School diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Ability to thrive in a fast-paced environment with many priorities.
• Prior sales experience.
• Demonstrated communication and interpersonal skills.
• Organization and follow-up skills. Experience and desire to work with technology.
• Valid in-state driver’s license and have and maintain an acceptable, safe driving record.

Benefits:

• Medical
• Dental
• Vision
• 401k
• professional development
• career path

Job Type: Full-time

Pay: $31,046.23 - $90,136.78 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Day range:

• Monday to Friday
• Rotating weekends

Shift:

• 8 hour shift

Experience:

• Advisor/ Writer: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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