ABOUT RITTER CENTER:

For over 40 years, Ritter Center has been dedicated to preventing and resolving homelessness and improving the health, dignity, and well-being of people living in poverty in Marin.

When you join Ritter Center, you become part of a highly trained staff that combines national clinical best practices with a whole-person care approach to solve each person’s medical and mental health, housing, and food needs.

We are growing to meet the needs of our community. We are looking for staff who are ready for a career with a mission-driven organization, want to be valued, have diverse experience, and have compassion. If this sounds like you, we would love to have you join us!

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POSITION OVERVIEW:

Ritter Center is hiring an Enhanced Care Management Project Coordinator for our Whole Person Care Department.

**This role is based in SAN RAFAEL, MARIN COUNTY, NORTHERN CALIFORNIA**

This time delineated One year-long special project slated to start January 1, 2023, thru December 31, 2023, for developing and implementing Cal-AIM Enhanced Care Management (ECM) practices for Ritter Center’s Housing Based Case Management Team (Housing First Model). Primary responsibilities will include: understanding the current Housing Based Case Management Team and processes, learning ECM program requirements and protocols, and transition the program into ECM format.

This is a NON-EXEMPT position that reports to the Program Manager for Whole Person Care.

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OPPORTUNITY HIGHLIGHTS:

• Best-in-class benefits for time off and supportive health and wellness
• Free lunches every other Friday
• Work in a mission-driven organization that is truly helping people in need

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PRIMARY RESPONSIBILITIES:

• The ECM Project Coordinator will need to educate themselves on all aspects of the Cal-AIM ECM program to become the Ritter Center ECM expert quickly (understand grant deliverable, reporting requirements, billing guidelines, and funding limits)
• Learn the Partnership Health Plan (PHP) terminology (TARs, RAFs, RFTs, LOIs)
• Manage and track TARs, referrals, RFTs, LOIs, and ROIs
• PHP template expert for charting
• Develop a policy and procedure manual containing:
• Support for the range of ECM and case management outreach activities
• Population engagement protocols
• Procedures for linking enrollees to medical/behavioral health services
• Billing activity procedures
• Documentation/reporting process for new enrollees
• Patient data management and monthly reporting requirements
• Necessary safety protocols

• Implement best practices to provide comprehensive and high-quality support to ECM enrollees
• Train staff on all ECM protocols i.e. policies, PHP templates, procedures, etc.
• Provide oversight and support to the Housing Based Case Management team regarding ECM reporting, documentation, and care plans
• Remain current about the ECM program/updates, quality assurance efforts, trainings, policies/procedures by attending webinars, receiving emails and subscribing to relevant newsletters, etc.

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QUALIFICATIONS & REQUIRED KNOWLEDGE:

• Per OSHA requirements, employment at Ritter Center requires compliance with being able to produce a negative TB test prior to the start of employment, as well as being fully vaccinated against COVID-19 (unless applying for an exemption) per the August 5th State Public Order for Healthcare Facilities, providers, and employees.
• Equivalent of a four-year degree from an accredited college or university in sociology, psychology, counseling, or a closely-related field and three years of experience in mental health, social services, or a community services organization. Significant experience may be considered a substitute for education. Master’s degrees in a related field may be substituted for work-related experience.
• Principles and techniques of Housing First and Harm Reduction concepts and the social service and mental health fields.
• Ability to navigate public assistance, social service programs, and public housing practices to help coordinate care and communicate client needs effectively.
• Excellent interpersonal communication skills; able to build and maintain long-term effective rapport with individuals.
• Meticulous record-keeping via online databases. Previous experience in HMIS data base system is preferred.
• Exceptional organizational skills

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VACCINATION REQUIREMENTS:

• Per OSHA requirements employment at Ritter Center requires compliance with being able to produce a negative TB test prior to the start of employment, as well as being fully vaccinated against COVID-19 (unless applying for an exemption) per the August 5th State Public Order for Healthcare Facilities, providers and employees.

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BENEFITS PACKAGE:

Ritter Center is committed to providing a robust benefit package to complement compensation. Our package includes:

• 13 annual paid holidays
• Very generous vacation and sick time off accruals that increase with tenure. Equates to 24 days of accrual in first year, and increases to 35 days accrual by 5th year
• 100% employer paid medical insurance with choice of plans
• 100% employer paid Dental insurance
• 100% employer paid Vision insurance
• 100% employer paid Life and Long-term Disability insurance
• Pre-tax flexible spending accounts – medical and dependent care
• A 401K savings account with 3% matching employer contribution
• Commuter Programs – pre-tax parking and transit coverage
• Employee Assistance Program
• Additional voluntary benefits (additional life insurance, disability, accident, critical illness, and pet insurance) are also available

Medical benefit eligibility begins at 30 hours weekly, and other benefits (holidays and sick and vacation time-off accruals) are available to those employees working at least 16 hours weekly. Eligibility begins first of the month following 60 days.

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Job Type: Full-time

Pay: $38.46 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• San Rafael, CA 94903: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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