We are looking for someone who likes to work with people and is a self starter to train into the role of Dock Operations Manager. The Dock operation at BIBCO is dynamic and serves as the hub for shipments to and from Beaver Island. You will work directly with Crew, Passengers, Delivery companies, and Community businesses. If you a problem solver, can identify issues before they become large problems, and like to coordinate many moving parts, we would like to talk to you about a position here at BIBCO. This job starts Late March/Early April 2023. Must be able to obtain a Transportation Workers Identification Card. (TWIC) We are also a drug free work place.

• RESPONSIBILITIES: · Supervise and coordinate the orderliness of passengers, vehicles, and freight on the dock and maintain the cleanliness of dock area, enforcing company policy as required. ·
• Coordinate the delivery of freight to the dock; unload and prepare the freight for transport to Beaver Island; adequately identify and package freight items. Allow for “worst case” weather conditions (check with Captain). ·
• Discuss anything unusual with the Captain and note on the Captain’s log. · Cheerfully greet all vehicles and customers arriving in the dock area and direct them as necessary. ·
• Coordinate and maintain the work/supply list, including placing orders and scheduling repairs for company boats, building, dock and equipment. ·
• Provide recommendations on policy, rates, schedules and any other aspect of company operations. ·
• Be familiar with company Mission Statement and use it to guide policy and conduct in all operations. ·
• Be familiar with Beaver Island and all aspects of the Company to effectively answer phones, take reservations, or answer questions asked by public. ·
• Coordinate the loading and unloading of passengers, vehicles and freight with Captain and assist where possible. ·
• Coordinate all dock/boat operations with office personnel to ensure they are informed of delays, changes, etc. ·
• Control /secure luggage rack. Manage the loading and unloading of freight onto the rack. · Familiarize self with and follow all safety and security policies. ·
• Follow all Company Personnel Policies and Procedures.
• QUALIFICATIONS: ·
• Packaging, shipping, fork truck operation, and dock operations experience. ·
• Customer Service experience. Comfortable and personable in dealing with people.
• Able to effectively represent the Beaver Island Boat Company.
• A “self starter” able to be flexible and innovative in solving complex customer requests. Interested in the self satisfaction derived from successfully carrying out required/diversified responsibilities in a small company. ·
• Diplomatic in working with multiple company terminals/docks and vessel personnel. ·
• Basic business knowledge; understanding of concepts of responsibility, authority and accountability; as well as purchaser/supplier relationships; profitability; and business ethics.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Charlevoix, MI: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)

License/Certification:

• TWIC card must be able to qualify (Required)

Work Location: One location

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