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Ultimately, the responsibilities of the AOM (Assistant Operations Manager) are to oversee operational and staffing activities at every level of our organization. The AOM is a key employee and must ensure operational tasks are carried out in an appropriate, compliant, and cost-effective manner to remain reliable and profitable. Responsibilities include supervising up to 100+ employees overseeing the teams’ metrics; performance & quality while maintaining all KPIs. The AOM will also collaborate with the team, department heads and owners on a regular basis and proactively.

Roles and Responsibilities – Daily Operations & Last Mile Delivery Logistics

• Supervise operations crews with safety as priority
• Create staff schedule based on availability and need
• Ensure compliance with DOT, Company and Partner Corporation dress code, route completion, customer service, etc.
• Oversee and assist with logistics for outgoing dispatch & intake, shipments, and any on-the-road issue, daily
• Deliver clear communication to associates, peers, managers, and customers
• Make objective and rational decisions with available information in a fast-paced environment
• Direct, optimize, coordinate and trouble shoot all package deliveries “dispatching”
• Keep track of quality & quantity of staff, delivery times, transport costs and efficiency
• Investigate asset damages and staffing shortages, coordinate both to resolution
• Conduct daily shift turnover meetings to relay pertinent information to current and oncoming shifts
• Coach employees on attendance, performance, and behavioral issues
• Promote company’s reputation as “Safest & Most Reliable Partner”
• Participate in continuous improvement projects to gain operational excellence
• Maintain metrics and analyze data to assess performance
• Ensure profitability by controlling costs and managing the workforce to meet customer needs
• Inventory and logistics management
• Track inhouse supplies and generate resupply orders as needed
• Use of Microsoft Office Programs for report generation and data entry and analysis
• Assist as needed with any other assigned task

Required Skills

• Proven work experience as a supervisor/manager (10+ direct reports)
• Hands-on experience with leadership and team management (staffing, scheduling, disciplinary actions/coaching, etc.)
• Ability to organize skills assessment centers (in tray activities, work samples, psychometric and IQ/EQ tests, etc.)
• Familiarity with technology databases, Customer relationship management (CRM), and Microsoft Suite
• Excellent communication and interpersonal skills
• Strong decision-making and problem-solving skills
• Ability to remain composed and in control regardless of conditions including fast-paced & stressful situations
• Knowledge of modern smartphone technology and the ability to use, trouble shoot and teach
• Satisfactory ability to safely operate company vehicle effectively in any scenario
• Ability to lift, push, pull, etc. up to 50lbs.
• Dress appropriately and modestly for the work environment
• Maintain a regular work schedule and attendance with reliable transportation and childcare

Basics

• Proof you are a minimum of 21 years of age
• Satisfactory completion of a driving record check (clean record required)
• Satifactory completion of a background check
• Satisfactory completion of a pre-employment drug test
• Prior supervisory experience overseeing a minimum of 10 reports
• Reliable transportation and childcare on scheduled shifts
• Ability to work days, nights, weekends and holidays

Job Type: Full-time

Pay: $37,500.00 - $41,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Holidays
• Weekend availability

Supplemental pay types:

• Bonus pay

Work Location: One location

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