PRIMARY RESPONSIBILITIES OF TREATMENT COORDINATOR

Responsible for administering the day-to-day activities of the business office, including: maintenance of the records of patients, scheduling of patients, accounts receivable, maintaining appearance and order of dental office, presentation of financial treatment plan options, and recall/recare system.

MUST BE FAMILIAR WITH DENTRIX

Office hours:

Mon 9am to 6pm

Tues 8am to 5 pm

Wed by appointment only

Thurs 8am to 5pm

Fri 8am to 2pm

SPECIFIC DUTIES

Reception Management

• Manage day-to-day operations of dental office

• Open and close dental office according to office protocol

• Review the office for a neat, professional appearance and make necessary changes

• Check the daily schedule for accuracy and post it in all treatment rooms

• Answer and respond to telephone calls with professionalism

• Review & order supplies for reception.

• Maintain petty cash

• Ensure that HIPAA Notice of Privacy Practices Notice is on display

Patient Management

• Maintain a professional reception area; organize patient education materials, etc.

• Greet and welcome patients and visitors to the practice

• Check in patients according to office protocol, verifying and updating patient information

• Manage recall and inactive patient system

• Conduct interview to understand the patient’s oral health history, concerns, and objectives

• Oversee patient relations & handle patient complaints, under doctor’s indirect supervision

• Help explain office policy to patients

• Confirm the next day’s appointments according to protocol and patient preferences

• Schedule patients for efficient use of doctor and staff time

• Check patient quick-fill list to try to fill in cancellation and no-show appointment times

• Collect payment from patients at the time of treatment

• Make follow-up appointments as needed

• Explain the treatment plan, address patient concerns and answer any questions

• Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment

• Build trust, and understand the patient’s objectives

• Conduct financial consultations with all new patients and with existing patients when new treatment plans are presented.

• Manage and maintain the payment options and policies for patients to uphold the practice’s financial integrity.

• Understand the practice’s policy on working with dental benefit plans and be prepared to educate patients on their dental benefits.

• Communicate with all outside and third-party financing companies offered to patients and educate patients on the available outside financing options.

Records Management

• Gather and accurately record insurance information from patients

• See that records are stored securely and handled in compliance with HIPAA privacy and security regulations

• Accurately file patient information

• Arrange patient charts and radiographs for the next day’s appointments

• Track cases and referrals to and from other doctors

Inventory Management

• Monitor inventory and order dental office supplies as needed

• Monitor and make sure all dental office equipment is working properly

Office Participation

• Be an active participant in staff meetings

• Perform other tasks as assigned by the doctor or the office manager

Billing

• Prepare billing statements promptly and accurately mail billing statements

• Track patient accounts receivable and outstanding balances to ensure timely payment

• Prepare and mail overdue account letters

• Telephone patients with accounts overdue to receive payment on timely manner

• Post checks received each day

• Manage patient financial accounts

Correspondence

• Sort, organize, and distribute mail

• Prepare and send out new patient and referral thank-you letters

• Prepare and send out continuing care notices

• Prepare and send out correspondence

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Paid time off
• Professional development assistance
• Retirement plan

Schedule:

• 8 hour shift

Application Question(s):

• How many years of dental PPO experience do you have?

Experience:

• Dental Office Management: 1 year (Required)

Work Location: One location

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