SUMMARY

The primary purpose of the Delivery Trainer is to be the primary trainer for newly hired or placed delivery drivers. The Delivery Trainer will on occasion serve as backup to deliver, merchandise, and service accounts in any route. The Delivery Trainer will promote a safe work environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Represent Caffey Distributing Company/Carolina Premium Beverage in a professional manner and provide excellent customer service.

• Assist Delivery Manager and Area Delivery Managers in promotion of safe work practices to include frequent behavior-based safety observations.

• Confer with Area Delivery Managers to resolve customer problems, opportunities, competitive activity in your market, and potential overage situations.

• Attend all scheduled meetings and company functions as required.

• Adhere to dress code, including safety non-negotiables, and be properly groomed at all times.

• Obey all Federal, State, and local laws.

• Perform other duties as assigned.

TRAINING:

• Primary responsibility, under supervision of ADM, for training new delivery drivers.

• Provides instructional training and assessment/certification support for delivery positions.

• Serve as a delivery liaison for the Training team.

• Supports the development and administration of various training programs, including but not limited to the Certified Trainer Program.

• Coordinates training programs with department representatives and communicates to attendees.

• Conducts refresher training for delivery drivers upon request or due to performance issues.

• Participates in the development or improvement of standard operating procedures.

• Maintains required records and assures operator compliance.

• Develops high level of proficiency in all delivery processes and procedures.

• Be a subject matter expert on all delivery processes and equipment `

• Assist with all other delivery training duties as needed to ensure completion and compliance.

Other Duties:

• Is familiar with routes in all areas and departments to ensure flexibility and route coverage.

• Is familiar with all types of delivery equipment, including, but not limited to pallet jacks, dock and dock-leveler, hand trucks, trucks and trailers.

• Maintain a friendly, working relationship with the Manager on each account on all routes in assigned area.

• Listen to and resolve service complaints.

• Prepare invoice, collect payment from customers and record transactions on customer receipt.

• Check in product with Store Manager, following store policy.

• Restock displays, coolers, and cold box with new product, maintain product rotation in backroom, cooler, and on displays

• Responsible for adhering to Overage Beer Policy.

• Clean inside of truck, trailer bays, and vans. Perform routine maintenance on trucks and comply with all FMCSR, state, and local laws and regulations.

• Maintain safe driving record and comply with company driving policy.

• Check in with office daily and follow-up on messages and email promptly.

• Maintain confidentiality of sales trends and history of accounts.

COMPETENCIES REQUIRED

• Problem Solving Identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topics.

• Technical Skills Strives to continuously build knowledge and skills; Shares expertise with others.

• Interpersonal Listens to others without interrupting; remains open to others ideas and tries new things

• Oral Communication Speaks clearly and persuasively in positive or negative situations; responds well to questions; participates actively in all company meetings.

• Teamwork Puts success of team above own interests; able to build morale and group commitments to goals and objectives; recognizes accomplishments of other team members.

• Business Acumen Understands business implications of decisions; demonstrates knowledge of market and competition; aligns work with strategic goals.

• Organizational Support Follows policies and procedures; supports organizations goals and values; benefits organization through outside activities.

• Judgement Displays willingness to make decisions; supports and explains reasoning for decisions.

• Motivation Sets and achieves challenging goals; measures self against standard of excellence.

• Professionalism Treats others with respect and consideration regardless of their status or position.

• Safety and Security Observes safety and security procedures.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

JOB KNOWLEDGE AND/OR EXPERIENCE

Requires the ability to read, write, complete simple forms and understand simple written instructions. Requires the ability to perform arithmetic skills such as addition, subtraction, multiplication, and division including decimals and fractions. Could require simple use of formulas, charts, tables, drawings, specifications, schedules or diagrams. Equivalent to a high school education. A minimum of three years and up to five years of experience and/or training.

INITIATIVE AND INGENUITY

Requires the use of some judgment to use acquired job knowledge to comply with instructions and standard procedures, methods or practices involving the making of minor decisions.

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MENTAL / VISUAL / AUDITORY DEMAND

Continuous mental and visual attention; usually repetitive work or diversified operations requiring constant alertness or activity.

RESPONSIBILITY FOR EQUIPMENT

Responsible for total set-up, adjustment, operation and/or maintenance of equipment where errors would result in extensive damages and expenses. Responsible for safely operating delivery vehicles, up to and including over-the-road tractor-trailer units. Requires the ability to use a hand truck, cart, lift gate, folding dolly, electric pallet jack and hand-held computer systems.

RESONSIBILITY FOR MATERIAL OR PRODUCT

Works with materials or product where errors usually would be detected and could be re-worked without major loss of materials.

RESPONSIBILITY FOR SAFETY OF OTHERS

Safety of others depends entirely on correct action of employee on job being rated; accidents, should they occur, may result in total disability or death.

RESPONSIBILITY FOR WORK OF OTHERS

Responsible for own work or occasionally for 1 person.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Somewhat disagreeable work conditions. While performing the duties of this job, the employee is exposed to outside weather conditions and sometimes exposed to dust, dirt, heat, fumes, cold, noise, vibration, water, oil, etc., with some being present to the extent of being disagreeable.

HAZARDS

Injuries, should they occur, may result in loss of time, due to crushed hand or foot, loss of fingers or toes, eye injuries, chemical burns, etc.

CERTIFICATIONS, LICENSES, REGISTRATIONS

CDL-A License and ABC Beer permit required, as well as a driving record (MVR) within Company Driving Points Policy.

LANGUAGE SKILLS

Requires the ability to read, write, complete simple forms and understand simple written instructions. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to reach with hands and arms and talk or hear. The employee frequently is required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The job entails considerable physical effort consisting of:

• Continuously lifting or moving average-weight material, or

• Continuously lifting or moving light-weighted material in difficult work positions, or

• Frequently moving or lifting heavy-weight material, or

• Frequently lifting or moving average-weight material in difficult work positions, or

• Occasionally lifting or moving heavy-weight material in difficult work positions, or

• In each case expending equivalent effort pulling, pushing, or carrying.

A job description, by its nature, cannot include every aspect of the job. Because of this, any function that would reasonably fall under the responsibility of the Delivery Trainer is assumed and it is expected that the Delivery Trainer will act accordingly. The Delivery Trainer will be expected to perform any other task not included in this job description requested by management.