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Customer Service Representative (Scheduling Specialist)

Customer Service Representative (Scheduling Specialist)

Valet Living

Dallas, TX

Job ID : 52624d6a325037304a30416d2b462f6961413d3d

Job Description :

Grow as We Grow and Take Your Career to New Heights!
The primary function of the Customer Service Representative is to handle inbound and outbound calling for the Quick Turns division. The CSR will document all client service requests as well as provide quality and efficient customer service to our clients.
Pay range: $17.00-$19.00 per hour

Schedule: Monday - Friday 8:30am-5:30pm with occasional overtime

Location: Our office is located in Grand Prairie, TX
Essential duties include:
  • Answer incoming calls, greeting all clients in a timely, friendly, and professional manner, and provide excellent customer service
  • Perform general administrative/clerical related duties in the scheduling department
  • Correctly input orders & schedule in internal system
  • Assist clients with any concern or complaint in a satisfactory manner
  • Open & close office and print & distribute end of day tickets & schedule for next business day
  • Be a team-player; work with office team & field supervisors to be able to provide clients with high quality service
  • Type & distribute bids in a timely manner
  • Assist in collection calls
Qualifications:
Must have experience in general contractor/remodeling or multifamily office
  • High school diploma required
  • A minimum of 2 years' prior customer service / call center experience
  • Proficiency in typing and MS Office suite (Outlook / Word / Excel).
  • Experience with multi-line phone system.
  • Some knowledge of the Multifamily remodeling industry preferred, but not required
  • Possess excellent written & verbal communication skills, and problem-solving skills.
  • Organizational, time-management & multi-tasking skills.
  • Friendly, professional, courteous and efficient when working with all clients and associates
  • Bilingual (Spanish/English) preferred, but not required
  • Ability to follow written and verbal instructions
  • Accuracy and attention to detail is a must
  • Must be responsible for quality work
  • Must work well with others
  • Outbound call center/inside sales experience is a plus
We provide the following comprehensive, flexible benefits to our full-time associates and eligible family members:
  • Health coverage for you and your family through medical, dental, vision plans, and Pet insurance plan options
  • 401k plan with a generous company matching contribution
  • Generous paid time off program in which benefits increase along with your tenure with the company
  • Tax advantages through healthcare savings and flexible spending accounts
  • Financial protection through disability, life, accidental death & dismemberment, and business travel insurance
  • Support of continued education through tuition reimbursement
  • Associate and family assistance program
  • Associate discount programs
  • Referral bonus program
  • Rewards and recognition program
#CB-VL22
Are you a current Valet Living employee? If so, click
here
to apply.
Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Company Details :

Name : Valet Living

CEO : Shawn Handrahan

Headquarter : Tampa, FL

Revenue : Unknown / Non-Applicable

Size : 5001 to 10000 Employees

Type : Company - Private

Primary Industry : Real Estate

Sector Name : Real Estate

Year Founded : 1995

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Details

: Dallas, TX

: 17 - 19 USD HOURLY

: 116 days ago

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