Job Detail

Customer Service Representative OR Security Officer (Seasonal/Holidays)

Customer Service Representative OR Security Officer (Seasonal/Holidays)

RMI International Inc.

San Mateo, CA

Job ID : 52624d6a325033384a4551692b6c6a6759513d3d

Job Description :

ARE LOOKING FOR A

PRIMARY RESPONSIBILITIES:

  • Maintain thorough knowledge of Hillsdale Shopping Center’s amenities, facilities, stores, and services.
  • Greet shoppers enthusiastically and provide excellent customer service to on-site customers as well as customers calling in.
  • Sell Shopping Center Gift Cards ensuring proper accounting procedures are followed.
  • Work cooperatively and provide support to other Hillsdale Shopping Center departments including Gift Card Accounting, Mall Management, Marketing, Operations, and Security as requested.
  • Assist Marketing with mailings, directory updates, signage updates, newsletter distribution, and tenant communication.
  • Participate in marketing promotions and special events happening at Hillsdale Shopping Center.
  • Provide customers with wheelchair and stroller rentals (Kiddie Kruzzers). Ensure proper procedures are followed.
  • Sanitize all rented equipment immediately or as soon as possible upon return of the item.
  • Conduct all service functions of the Customer Service Center, including answering phones, customer complaints, and lost and found.
  • Inform customers of external information as requested, i.e.: Transportation (Bus Service/Taxi Service), Restaurants, Hotels, Freeways/Highways, Parking, Banking, Directions
  • Participate in regular clean-up of the Customer Service Center including workspace area and storage areas.

QUALIFICATIONS:

  • 1-3 years of cashier/retail experience and customer service experience preferred.
  • Must be willing to work evenings and weekends.
  • Strong verbal and written communication skills.
  • Effectively communicate with customers, retailers, security, and management in a positive, friendly, and professional manner.
  • Ability to handle customer inquiries and complaints with a positive attitude.
  • Strong working knowledge of computers and office equipment, including knowledge of MS Word, MS Excel, and graphic design software.
  • Ability to multi-task and work in a fast-paced environment.
  • Ability to stand for long periods of time and lift up to 30lbs.

Job Types: Full-time, Part-time

Pay: $16.50 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • 8 hour shift

Weekly day range:

  • Weekend availability

Experience:

  • Customer service: 1 year (Preferred)

Work Location: One location

Company Details :

Name : RMI International Inc.

CEO : Rick Rodriguez

Headquarter : Portland, CA

Revenue : Unknown / Non-Applicable

Size : 1 to 50 Employees

Type : Company - Private

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Details

: San Mateo, CA

: 16.5 - 19.5 USD HOURLY

: 78 days ago

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